Smallwood Home Reviews

Received a picture with one of the heads cut off even though when I ordered it was centered in the order sheet. But that didn’t matter to them. They told me I could purchase another one and I had to pay for shipping. They didn’t have any customer service and obviously could care less about helping their customers.

I’m obsessed with the quality but also the Customer Service. What about my images in online something happened and they didn’t show up immediately but I had Customer Service service representative in my inbox that very same day. We went back-and-forth a few times but everything was resolved in the save day, and the pictures are perfect!

I ordered multiple prints and I loved all of them. After further inspection, I noticed a couple bends on one and a scratch on another. I got a hold of Smallwoods and they asked for a picture of the front of both of those prints and they immediately sent out some replacements. They are wonderful to work with!!! Highly recommend!

I was looking for a framed photo print in the size 24x36 and reached out to Smallwood Home custom order department. They were able to assist me with countless questions and supported us through the journey of ensuring our photo prints would print well in the size we were looking for. The customer service experience was smooth and the team was beyond helpful in the order. When the order arrived, it was packed extremely well to prevent any damage in shipping and the three custom framed prints came out exactly as we were hoping for. I would highly recommend ordering from Smallwood Home to anyone looking to elevate their photo prints within their home or space.

I ordered 5 canvases and we love them so much! They are so beautiful. This company is so understanding with issues as well. So happy we decided to go with small woods! And now if I want to change photos , I don’t need a new frame , they offer just prints to replace in the frame!

I had an issue with my print and customer service got right back to me and sent me another print ❤️ I will only buy wall photos here!

Honest company. I will continue to order from them as they have great and very helpful customer service.

I had an issue with my print and they quickly got back to me and resolved the issue and sent out another print quickly! Great customer service!!!

Excellent service and outstanding quality!

My experience with Smallwoods is beyond exceptional. The customer service department puts their customer first by making sure satisfaction is met. The quality of the product is excellent and the attention to detail is outstanding

My pictures are gorgeous! Second time I have ordered. And the customer service is outstanding. If you don’t have these products in your home you should!

I minor quality issues became apparent soon after receiving my order. I reported the issue and the matter was promptly resolved in the form of a replacement picture in less than a week! This level of service exceeded my expectations and as a result will recommend Smallwood Home to everyone I know. GREAT WORK!

I recently purchased 15 large prints from a family vacation. Each picture is amazing! One frame was damaged and customer service was both easy and phenomenal! Thank you for your products and service!

This company is the best of the best when it comes to printing large or small wooden framed pictures. I have ordered from them about 10 time and they have never let me down.

Can’t say enough about their customer service! They have helped me multiple times and have always been quick and responsive to messages. I made a mistake on an order and they helped me out to fix it.

I had a mishap with a wrong delivery address and they fixed the issue within 30 min! Great customer service! I can’t wait to get my order!

I’ve ordered from Small Woods multiple times, literally I have around 10 items/framed photos. The last item I received an item that had minor defect. I reached out to customer service and everything was handled quickly and efficiently. They were absolutely wonderful and so helpful! Go ahead and order, you won’t regret it!

I have ordered with Smallwood home once in the past and received 3 very nice portraits, however, the items received today were extremely poor quality. I had gotten professional photos taken of my son and family and the canvases came out very blurry. I had contacted customer support and they told me I cannot return/refund my items, no compensation of any sort was offered. I took photos of the original prints I sent vs what I received and they claimed that although some areas may have been more blurry, that their standards and printer quality were sufficient enough. Will never order from them again. Very upset as these were the first photos I’ve ordered of my 3 month old

Smallwood does beautiful work, and has great customer service! I did have a little shipping problem with one of my packages (fault of the delivery service), but I reached out to Smallwood support by completing an easy form on their website, and they resolved the issue so quickly and kindly. I love the custom framed photos and wrapped canvas. This order I got a 44x22in and three 25x25in. Even these large sizes, print quality is great. Thanks for helping fill my boring white walls with beauty!

Very pleased with the extra efforts in trying to fix an imperfection with a photo that I ordered. Will definitely order again