Smallwood Home Reviews

Very disappointed in the customer service. The picture I received was of my child's face only, barely showing her chin. The picture I sent was of the child to her waist. I contacted Smallwoods and was asked to resubmit the photo several times, which I did. I was told the quality of the picture was not good. It was the exact picture every time. They printed the first picture I received with no problem with quality and quality was never the issue. I quit receiving emails about the problem. Basically, if they messed up, it's not their problem. I will never order from them again.

I have ordered from Smallwoods for a while now and every time I do they do not disappoint. This last time I ordered my package was damaged and was sent back before It was delivered to me. Smallwood got with me and said they will send another order out as soon as they can and sorry for the problem. Texting me personally and quick to solve the issue. They are great to work with and the pictures I get with poor quality on my end would never know when they arrive. Love this company

We had an amazing experience with Smallwood Frames. First off, the frames and printed pictures are stunning and look perfect in our home! On our initial order, one of the photos arrived damanged (gotta love U.S. Postal Service) so I reported it with pictures to prove immediately. I heard back the next business day, and they were incredibly apologetic, assuring me that I'd receive a replacement. The new photo arrived in perfect condition less than a week later, at no extra cost. The quality is fantastic, and I'll definitely be purchasing more frames in the future. Highly recommend - 10/10!

Thanks for staying in contact with him the whole step of the way, I Evan changed my picture 3 times and they still helped me get it the way I needed I can’t wait to get my pictures and this place is amazing no hassle no robot just a good person to help you get your family pictures amazing

Our experience with Smallwood was Exceptional! From their prompt response to questions, to tweaking the photo we sent upon our request, to receiving our order in record time, to our 100%+ satisfaction with our end product. There is nothing we weren’t pleased with. We will, and already have, recommended this company to our family and friends!

I couldn’t be more pleased. I will definitely be doing business with them again in the future. They were extremely quick (responding and shipping), beyond accommodating, and so nice and professional. Not to mention my custom size very large print on wrapped canvas came out perfect and even more beautiful than I could’ve imagined. I can’t get over how high quality it is. Thank you Smallwoods. I am forever grateful.

I had a frame come damaged. I emailed the help/support team and they were very quick to get back to me and immediately sent me a replacement. My pictures turned out great and I plan on buying more in the future!!

My framed picture came with an obvious defect in the corner. After corresponding with some additional pictures of the issue, the company responded by sending me a new item. They acknowledged their error and left me a satisfied customer. For that, I certainly wouldn't hesitate to order from them again.

Beautiful product. Even better customer service!!

I can’t say enough good things about SmallwoodHome. I love my prints and their customer service is beyond impressive. Can’t recommend enough!!!

I had a question regarding the quality of a picture I uploaded after I had already placed my order. I was worried that my framed picture would show up blurry. Smallwoods responded to my inquiry within about 15 minutes and were so kind and helpful. They made adjustments to my photo and it turned out perfect and made sure I was happy with it! Highly recommend. All 3 of my framed photos arrived in perfect shape and clarity.

I ordered pictures from the website for our bathrooms that looked like our cavapoos. They all turned out great! I later ordered another picture for a gift for my husband from the kids and the quality wasn’t as good as I hoped. The problem wasn’t on their end. It was on ours since the quality of the picture we sent in wasn’t as good. I contacted custom service and they told me to keep what I received and I will also give me store credit for what I had already paid. Great customer service !

I ordered 2 framed prints and immediately realized the shipping address was an old address. I called customer service and spoke to Ashley. She was very polite and fixed order to correct address. I received an email stating the correction. 2 days ago I received my prints at the wrong address. It made picking them up very inconvenient for me. Very disappointed in Smallwoods.

I had originally entered a PO Box to have the product sent to, and since this isn't something the company can do, they provided immediate instructions that were clear and easy to follow of how I could update my address to a physical location.

Terrible product. Do not purchase. Pictures are blurry and the company would not help me get this issue resolved.

I didn’t realize how the ordering works & made 2 orders of 2 products each, I immediately noticed if I had purchased them all together I would have gotten a better deal. I immediately called customer service, &. They basically said, too bad. They would not redo my orders to be combined. I highly doubt I will order from them again, the customer service was horrible, especially when it was my first time making an order. They should have honored it.

If I could give a zero I would! Absolutely horrible quality product. Photo is blurry and grainy- yet they say it passes their quality check. Their standards must be extremely low as I doubt they would hang the photos they sent back to me in their home. Wasted $70 on this with no help or refund saying that it looks fine. DO NOT ORDER FROM HERE

I accidentally uploaded the wrong photo and not only did they let me replace it with the right one before it was printed but they gave me pointers on making sure all my photos were the highest quality & helped me fix my whole order!! I cannot brag enough or thank them enough for being so understanding, helpful & outgoing to make sure I got the absolute best!! I cannot wait to get & hang my new pictures!! I will forever be a Smallwood’s girl & refer all my family & friends to use them!! ❤️

HIGHLY HIGHLY RECOMMENDED!! They have gone above and beyond to make my order perfection and for that they will always be recommended by me! I will be using them again!

First time order with SmallWoods and when my canvases arrived there was a small border on the side of one of the canvases. I immediately reached out to their customer service then quickly realized the error was on my end. Without hesitation, SmallWoods responded quickly and they replaced my canvas print, free of charge! Excellent Customer Service & response time is unmatched. I will be ordering from SmallWoods again in the future!