Smallwood Home Reviews

The worst experience ever. My prints were extremely dark, & basically looked like shadows on a canvas. Reese was the absolute worst Priority Specialist I have ever interacted with. She was rude, dismissive to my concerns, and her responses were unresponsive to my needs. She closed my ticket with no resolution and showed no regard for my frustration. Such a big company yet they dnt care for theirs customers.

I have purchased Smallwoods frames for years and never had an issue til this latest purchase. The frames were uneven in the corners and when I reached out I was told it was due to temperature changes and to use a furniture pen to color over the wood showing through. No where on the website does it tell you this can happen as I have been able to find anywhere. I love smallwoods frames but it’s disheartening to not be given good frames when I paid for that.

I have been eyeing ordering the XL 44”x22” frames for our living room for a while. I am so happy I finally took advantage of one of their sales. We ordered 3 prints and 1 of them came back blurry due to a low quality upload. When I contact customer service, they allowed me to send a higher quality version of the picture and re-printed and shipped it for free!! Incredible customer service and super responsive. I had the new print in process within 24 hours of contacting them. I highly recommend!

I have been using Smallwoods since my daughter gave me the name and website because she has been using them for a quite some time! I could not ask for better customer service as I have not had any issues with ordering, packaging, or receiving QUALITY items! I have ordered a number of framed prints for the past three years! Everything has been perfect! I ordered a gift for a wedding today, I messed up the order and I reached out to them! They allowed me to cancel the order (it was within an hour when I realized my mistake), they cancelled it and promptly sent a gift card so that I could order immediately! Great customer service and “hats off to you”, Smallwoods! I love your quality items!!! Thank you!!

I ordered a large print and it didn't get flagged that it would show up blurry. We received the print and it was blurry, so I reached out to customer service and through many emails back and forth (my fault for not being able to figure out how to upload the needed image), we are getting a replacement print at no cost to us. They were patient and kind and did an amazing job with customer service, truly appreciate getting the new print that is not blurry! Thank you!

I waited for a long time to purchase my framed pictures and when they finally arrived they had some small amounts of damage. I was disappointed but as soon as I reached out to Smallwood they were SO helpful. They fixed the issues and were really fast and nice throughout the process. I love my art work and would highly recommend them!

I ordered two wood prints of family wedding photos. One of them was damaged in shipping and Smallwoods promptly sent a replacement . Very impressed with their customer service, and the prints are lovely.

The product was better than expected. Had an issue with the first print but customer service handled the situation quickly. Very happy. Would order again !

This is the first time I ordered anything from Smallwood Home. I ordered a wall picture that arrived damaged by the carrier. I immediately contacted customer service and provided pictures of the damage. Within the same day, they processed a reorder for a replacement for me.

I love Smallwood home I hav orders several from them. My last preset one came damaged and I assume it was from shipping no fault of theirs but they was so fast to respond and replaced it without hesitation. 10/10

I have bought 7 Smallwood pictures and I am obsessed! I am always getting compliments on them. I did have one situation (probably my fault for not double checking the image) that I had to speak with customer service and they were absolutely amazing. I will keep using them and I highly recommend them!

Absolutely loved my orders everytime, have ordered once before. The quality it amazing. The outcome of the frames are well put together. Sturdy. They had sent me a double on accident(system error) didn't have the right photo printed as it should have been. Got ahold of customer service and within an hr they had the problem fixed 😊 they are sending me the right photo with no return on the mistaken one! Absolutely amazing company all together ❤️ will be ordering again in the future. Highly recommend!

This company is absolutely incredible. I ordered a canvas for my brothers memorial. I thought I had centered it correctly and even worked very hard to center the custom txt but I had not paid close enough attention. The photo I used was to small and his head was cut off. I contacted them after receiving it and they don't exchange or refund custom orders but they quickly took my photo added edges to it to stretch it so it would fit correctly and moved the custom txt up for me. And put my order on rush delivery for me. All for free 🥹❤️ I don't know any company that would go to that length to help their customers especially when it was the customers error. They also expressed sympathy and sent prayers to my family in our time of grief. I highly recommend smallwood and I am going to be placing more orders because my we started a canvas wall in our new home! Thank you Smallwoods!

I contacted Smallwoods for a custom order of 3 prints. They were quick in getting back to me and accommodated all my needs. They were wonderful to work with and the product is BEAUTIFUL! We've ordered standard prints in the past and have been happy with them. The custom order was for a framed wrapped canvas. It arrived quickly, it was well packaged, and the craftsmanship was on point. I would definitely order from here again!

Horrible print quality! I sent photos of all six frames that I purchased. Spending $300. The photos were completely pixelated and blurry. I emailed photos to customer service and they said that is their typical quality. I do not recommend at all! It’s cheaper and better quality to purchase frames And prints separately somewhere else

I love this company. I get many compliments on the photos displayed in my home. Their products are beautiful and customer service is top notch. They always go above and beyond to make sure the customer is satisfied with their purchase.

Excellent customer service!

Hi everyone from Smallwood! I just wanted to send a huge THANK YOU for remaking and resending all the pictures that looked so pixelated. I was able to put them all in the frames and all I have to say is WOW! They look absolutely incredible. The clearness is unbelievable, and I am just so impressed. Not only am I thoroughly impressed with the product but the customer service during this process was unbeatable. I cannot put into words how amazing everyone was and how patient, kind and helpful each of the representatives were when talking to them. You truly have an “A” team. Bless you all for your warmth! Thank you again for an amazing experience. This was my first order, and I can confidently say this will not be my last. Have a wonderful day, Jami

I couldn’t be happier with the beautiful pictures I received!! They are the best addition to the master bedroom at our new house ❤️.

Smallwoods has the absolute best customer service. I had a big hole in my package when it arrived, which in return damaged my photo. I contacted smallwoods right away, within minutes they had a new one processed!!