Singapore Airlines
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I am really disappointed in SIA
I am really disappointed in SIA. My flight ref RV8EES has been delayed due to border closure since April. They rebooked me in June after they had to cancel my April flight . Border is still an issue, so I requested a credit> said no> only the agent cheaptickets.sg can do it which by the way has ignored all my emails so far. I have a connection in Spore on ANA to Tokyo, then US. Even though that ticket is also thro' another agent that is of no help, ANA has been kind enough to take ownership of my ticket and await for the revised US schedule and border opening to get me a seat without additional charge. On top of it if the border does not open , they offered to extend my ticket to Mar 2021 > 3 months over my ticket expiry date. SIA, however, states they can rebook me in Nov per my request at ADDITIONAl sgd400 on top of my paid ticket for a one way ticket KL-Spore. NOW THIS IS AFTER SIA sends out an announcement May 29th which appears to state waiver of fees/costs for rebooking due to Covid. I know everyone is having a financial strain, but a little customer service to stranded pasengers goes a long way.