Singapore Airlines
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Same here - flights cancelled and no refund
I am so disappointed in SA. Everybody is suffering hardship right now but the fact they are not even starting to process my refund after they are requested for over 5 WEEKS is not acceptable and actually illegal - Covid or no Covid. Their website says you have to wait a further 4-6 weeks once they've started to process the refund to actually get your money back. I went online and their chat person told me they are not processing any refunds for 15-16 working weeks after they have been requested. Whatever a 'working week' might mean?! So I could be up waiting up to 6 months my my reckoning. They owe me nearly £4,000 for cancelled flights. Why can't they be automatically refunded when they are cancelled if that's what the customer wants? They are supposed to be a reputable airline and I expected so much more from them. This short term lack of action is bound to have consequences for them in the long term with previously loyal customers. I will not be flying with them again and have now initiated a chargeback through my credit card - I suggest others do the same.