Singapore Airlines
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Do not book through these scammers!
I posted a review in early June to describe the horrendous service I have received from this supposedly reputable company. I thought I would post an updated review as quite frankly I wouldn't want to wish my experience on anyone who is thinking of using Singapore Airlines in the near future. In light of the lockdown in many countries in March including my own (UK) which sparked a lot of flight cancellations, I decided to request a full cash refund from Singapore Airlines via my travel agent and then through them direct from the start of April. For weeks they were telling me that a cash refund could not be offered and I could only re-book or be offered credit towards booking another flight. They were in fact acting illegally at this point and after three weeks they decided to officially cancel my flight (due to take off in early May) and offer a cash refund. I have now been waiting almost three month's for a cash refund from Singapore Airlines via my travel agent. Singapore Airlines advisors are in fact being instructed to delay/lie to customers by saying that they have been in touch with travel agents to issue refunds without having actually done so. I have personally received time dated copies of my travel agent getting in contact with Singapore Airlines in early April, no communication from the airline has been received thus far. Not only are Singapore Airlines now lying (in writing I may add) but they are also breaking the law and I have had no choice other than to make contact with the financial ombudsman and report them to the Civil Aviation Authority. For anyone reading this review, I urge you to think twice before booking through Singapore Airlines as it is unlikely you may never see your refund if these outstanding circumstances occur.