Singapore Airlines
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Unscrupulous airline to squeeze a few dollars after receiving a few thousand extra dollars from customer
I have never come across a company that would ask a customer to pay a penalty fee for switching from a cheaper to a more expensive service I bought a one way Economy class ticket from the US to Singapore (ticket number 6182446679719/reference number 5932KI) at first, planning to take another airline for the other leg of the trip. Being a loyal customer of Singapore Airlines, I decided to be more generous and pay a lot more to buy a 2-way Business class trip (ticket number 618-2446953857 06/reference number 54GRQ5) in place for the original one-way Economy class ticket. I cancelled the one-way Economy class ticket after buying the 2-way Business class ticket and found to my horror that Singapore Airlines charged me a cancellation fee of US$200! I called Singapore Airlines and wrote in to ask for the US$200 cancellation fee to be waived and refunded. The experience was a nightmare and the response was shocking to a long time customer. It took a long time to get through the hotline. My request for refund was rejected with no good reason provided. What is the motivation behind the rejection? - why would the airline want to squeeze a customer for a few extra dollars after being paid a few thousand US$ more by a customer to buy a more expensive service? Is this even reasonable? I like to invite any customer to comment on this point - or does Singapire Airline not care about the customers being happy and doing what’s right for making a few extra dollars?