Singapore Airlines
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Doesn't look after its loyal customers
Singapore airlines is great unless you need to make a change, then they dig deep into your pockets. The App is awful and gives widely inaccurate information on change of flights details. If you need to change a date, even on a flexible ticket you are often much better off buying a new ticket with another airline. Its difficult to get to speak to the right person with their automated service, like being on a merry-go-round without the fun.