Sezane have gone so far downhill that if the labels were hidden, I would assume that their items are from a high street bargain bin, which you could probably get a discount on for damage and flaws.
Their £150 Alice Heels in Leopard pony hair are currently on sale for £100. They look like they have been made by Primark, and they have stripped away all protective packaging.
I returned one pair 1st Order because of the;
* Uneven cutting of the leather, and jagged, messy edges that do not match each other.
* The cheap material is noticeably bald in places.
* The poor stitching of the shoes mean that the shapes on the left and right shoe do not match each other at the opening of each toe.
* One shoe is visibly wider than the other, either due to a previous person stretching one, or the poor craftsmanship outlined already.
I generated a return, and ordered a new pair 2nd Order, but waited for the second pair to arrive to ensure that they did not send me the same reject pair.
I also wrote to Sezane before they shipped the 2nd order: "Before packing these Alice Heels, please inspect them, to make sure that none of the fabric is worn down around the seams, and cut evenly. ***Please do not send me anything that has been returned by a previous customer, even if it looks unworn, because they may have stretched them out of shape, like the ones I have already had to reject.***
My 2nd Order of Alice Heels were worse, this time:
* Without ANY protective tissue padding or stuffing so they are both scratched.
* The leather has been cut even more unevenly on the second pair.
* The cheap material is more bald in large areas around the seams and across the back of the heel than the first pair.
I have already contacted Sezane almost 2 weeks ago and, they failed to respond. And again today. They have ample photographic evidence and choose to remain silent.
**ADDITIONAL INFORMATION IN RESPONSE TO SEZANE'S COMMENT BELOW**
Sezane has replied via email and appears to want to make steps to put things right and has assured me that my detailed feedback will be shared internally. Update to follow...
