Pure Electric UK Reviews

aucun sav la trottinette lâche sans raisonet vous devez en racheter, la garantie est un leurre dommage pourtant j’étais plutôt content de la trottinette…sans réponses depuis 1 semaine pourtant réponse sous 48 a 72h malgré plusieurs relance je ne compte plus vous recommandez extrement decu.

I recently made a claim under the Consumer Rights Act (2015) for a battery failure in an Orbea ebike, bought from Pure Electric a little over 2 years ago. A 50% refund of the battery cost was given. A very good response.

Thank you for resolving my issue.

Got a pure for my sons birthday. Yes it developed a fault in the first 3 months but emailed pure and DPD was sent within a few days along with a new box to send back and get repaired. A couple weeks later the scooter came back as good as new. Moving on a few months a fault came up on the dash. Again contacted Pure and again within a few days DPD turned up and took it away. Just had an email from them saying they couldn't repair it but they have sent a brand new scooter. What you have to remember is that these are mechanical items and things do go wrong. But how they handled my situation was great. I would not hesitate to use this company again. (My other sons birthday soon and guess what he wants?) Will be placing another order in October for his new Scooter. Thanks guys. Top Notch Service.

first few days of the product were impeccable. Then problem after problem after problem. Only a few days in there was some sort of motherboard issue which is diabolical on a scooter which isn’t even 1 week old!!! I had to email pure as there’s no customer service number and they said they will pick it up for repair. After sending to pure it took them 2 WEEKS to fix this issue. When the product was finally returned, I realised that the back tyre was flat I filled it up thinking it could have been low on air when I sent it. The next morning the tyre was again completely flat. obviously due to work I couldn’t send it back instantly but when I did it and they took it for repair again they sent it back with no repair and the valve completely OFF!!!!!!! Again, they asked if I wanted to send it back to them to get both the leak and the valve fixed. Guess what, they sent it back with the valve in the tyre but the leak still not dealt with. I’m pretty sure a tyre should hold air for more than 1 DAY! Theres no contact number or in person stores and the service is diabolical. All they have done is the bare minimum. I have had a faulty product since day one and have given up on this useless rubbish of a product. It’s not even been a damn year!!!!

Pas de service client, j’ai essayé de les contacter par Instagram et par mail, par mail pas de réponse, sur Instagram quand j’ai dit que je voulais retourner le produit pas de réponse. Je ne connais pas la qualité du scooter car je ne l’ai pas utilisé mais déjà le service client est nul. Je ne peux pas imaginer si un jour il devait se casser comme je devrais le faire pour accéder à la garantie. Je ne recommande pas d’acheter leurs produits

I recently had an outstanding experience with Pure Air Electric. When my scooter developed a fault that could not be repaired, their customer service team went above and beyond to assist me. They promptly provided a refurbished replacement scooter, ensuring that I was not left without transportation. The entire process was handled swiftly and professionally, demonstrating their commitment to customer satisfaction. Pure Air Electric truly stands out for their exceptional service and dedication to their customers.

Scooter faulty within 6 months, have contacted their customer service (only email) to return for repair/replacement. Been waiting almost 1 month for scooter to be picked up by DPD, no attempts by courier to pick up and Pure Electric no longer responding to emails. Abysmal customer service - AVOID !!!!

I had an issue with my daughters pure air 3 and they sorted it out for me. They sent a brand new replacement out. Customer service was great. Dona who dealt with me went above and beyond to resolve the issue. Can't thank pure electric enough.

Manpreet was extremely helpful and sorted my issue straight away

Outstanding products and outstanding support. Wouldn't recommend going anywhere else. They're, in my opinion, the best in the biz. Shout out to Manpreet who went above and beyond.

i didnt really use their product as escooters are banned on UK public roads but the customer service processed my return quickly.

Nearing the end of its warranty I had a breakage in some components on my electric bike. The Pure Electric team took me through the process of using my warranty in a very straightforward and transparent manner and got it sorted with no fuss.

It took about 4 days for the Customer service team to get back but when the did the matter was resolved straightaway. I wish the team was bigger so they can respond to customers quicker.

I have been using Pure Electric's scooter daily for 9 months and have contacted their customer service twice. Great scooter. Very solid build. Reponsive customer service. I like this brand. Thanks for solving my issues.

I still waiting on a reply after 5 day almost now as even a smaller business reply faster as I was not told to send a serial number and they told me on the same day the lack of communication as I want a refund as I still haven’t got reply today as I customers u want to be valued

It takes the Pure team a couple of days to get back to you. However they will answer with a positive feedback and do go out of there way to help. After a few issues with my sons scooter we received full refund or the offer of a new one. We purchased the new Pure advance scooter which is so much more reliable and better built scooter with many more extra and safer options. No breakdowns in last 4 Months, just needed a small accessory which was delivered by Pure straight away.

Not the first time I’ve ordered from pure but Wow what a company. Customer service is brilliant and rectified my issue just in time for my boys birthday. So so happy. Will always recommend to friends and family. Special mentioned to manpreet from pure electric A*

We sent back a scooter to be repaired after only having it for three months. We got sent a replacement that had a broken clip and a loose mudguard. Arranged for this to go back and we're told it would be replaced again. Received the replacement only to open the box and find the exact same scooter in the box! It had not been repaired. The broken part had been removed and not replaced. All of the tools that go with the scooter were just thrown in the box on top of the scooter, not even in the designated box, which was also seperate. To add to this, the power bank was not in there either. The charging cable was, but no power bank! This after we were told a replacement would be sent and not the same defective one! I have never experienced such shoddy service! We paid £799 for the scooter when purchased, so not a cheap one either, only to experience this kind of ridiculous service!!! ***update - thank you to the customer service team that rectified the issue and ensured we got a replacement scooter the day after this review was posted.****

They were brilliant on time and done what they said replaced the unit exalent replaced within 12 days from send of to received back soot on