Pure Electric UK Reviews

Can not give pure scooters enough credit , the customer service I have received is at the Top of the tree, from start to finish for me has been amazing firstly there was a mix up with my spare part , I offered to send back but instead I was told to keep hold of it and received the proper part today free of charge , if every company followed suit that would be a credit to them , I will always be a valued customer to pure electric 👍🏻

This company does not have customer service! Have been sent a Scooter with multiple faults, but its ok as they are sending me another working charger!

Excellent customer service when dealing with a warranty repair. The communication from Teresa at pure electric from start to finish has been brilliant. Nothing has been to much trouble to sort. Thank you.

Ordered over a week ago, PS380212 money taken within 2 days, no scooter, no tracking number, no reply to various emails and no phone number to call? Think ive been scammed! only ordered as it stated next day delivery as its was a birthday present!! The customer service is disgraceful

Ordered Thurs morning and told to expect next day delivery. Contacted support told delivery will be Monday. Now Tues following week no order, no tracking email, no response from customer service.

Sent my Pure Electric Flex to Pure via their warranty portal online. Scooter had an issue with the connection from the wheels to the handlebars no longer in alignment and off by 90 degrees, as well as the left hand side grip which is temperamental while unlocking and locking. Scooter was delivered today via Moose. On first inspection, the courier has ripped the box and scuffed rather badly the folding footstep, which I could possibly live with. I unpacked the Scooter and to my amazement the scooter has none of it's faults rectified. It's quite literally in the same faulty condition it was sent off in. **Do not buy a Pure Electric Scooter, as their after sales service is absolutely by far the most frustrating company I have ever dealt with** **Update. Pure agreed to replace the faulty broken scooter with a brand new replacement after they collected the faulty broken Pure Flex Scooter. Scooter collected by DPD. Pure confirmed receiving back. Apparently, they need to check the faulty broken Scooter first before sending a new one. So far it's been a week and STILL no replacement received??? 😕

Non existent customer service Purchased next day delivery 31/7 No update and can’t contact them except email CAN SOMEONE REACH OUT TO ME

Much the same review as the one before. Ordered a scooter on 30/07/23 for next day delivery. Finally got a reply by email from Manpreet to apologise and say it will be with you Monday at the latest, I can’t receive it any later as it was needed for a holiday. Well Monday is here and I am still waiting, I have raised a dispute with pay pal to get a refund. Absolutely disgusting treatment to customers.

Ordered the scooter air 3 pro July 31 at 7.42 am as it says next day delivery for my sons birthday 5th August, still no tracking number and finally someone called manpreet answered my email and chat on there page to be told yes you will receive the tracking number 2/8 from 2pm till 9pm, and guess what no tracking number and no other information reguarding my order appalling customer service

Je suis extrêmement déçu par mon expérience d'achat. J'ai commandé deux trottinettes il y a plus de 10] jours, et malgré la promesse d'une expédition sous 1 à 2 jours ouvrés, je n'ai toujours rien reçu. Pire encore, je n'ai obtenu aucune réponse à mes multiples e-mails de relance concernant le retard de livraison. En plus de cela, je trouve absurde de recevoir une demande d'évaluation pour des produits que je n'ai même pas reçus. Cette situation est totalement inacceptable et témoigne d'un manque flagrant de professionnalisme et de respect envers les clients. Je suis extrêmement frustré et je me verrai contraint d'annuler ma commande si la situation n'est pas résolue immédiatement. Je déconseille fortement ce vendeur à quiconque souhaite éviter ce type de désagrément.

Servicio post venta nulo, llevo 3 meses esperando que me reparen mi patinete en garantía, ahora le pedido que me lo devuelvan (sin reparar) y ya no me contestan. Lo doy por perdido. no recomiendo que compren esta marca.

Drie dagen na ontvangst was de step in panne ! Alarm E3 !!! Gratis teruggestuurd voor herstelling. Na een goed week had ik het terug. Morgen mijn eerste ritje. Hopelijk is de herstelling van blijvende duur. Bedankt voor de snelle service !

We brought a pure scooter Air3 back in August July last year 2023, within a couple of months the scooter stopped working so we got in touch & was sent out a box to send it to be fixed, the scooter lasted a couple of days before breaking again so again sent it back, it then broke a third time sent it back and the scooter was returned unrepaired, the lady I had contact with (Jill) agreed we should be sent out a replacement scooter, the scooter came and was ok for a few days, after which the display went on it but by this time the scooter was out of warranty, since having the replacement scooter I have taken it to a local Pure Electric engineer that has had to fix 3 issues with it and it has cost my £200 just to be repaired, I personally feel that Pure Electric sent me out a faulty replacement just to keep us quiet. Absolutely would not recommend anyone purchasing an Air3 as after speaking to a few people, this version is terrible and easily breaks. Personally they should all be recalled as they are faulty. DO NOT BUY.

très mauvaise qualité de produits ainsi que service après-vente déplorable. je ne recommande pas. acheté depuis 4 mois utilisé un mois maximum et les trois autres mois en réparation. en plus j'ai dû courir afin de pouvoir la faire réparer. refuse de rembourser et à la limite du comble nous mettent nous en tort.

5 stars isn't enough!. Product is very good quilty. Customer service is impeccable. I honestly wouldn't buy from anywhere else. My son has owned his pure air pro for almost a year and it been perfect. Used daily, it has proven itself over and over again. Only ever had to reach out to Customer service once about a small issue and they were quick to respond,eager to help and in a matter of a few days everything was sorted.

Really can't fault Pure. Scooter had an issue with the metal forks, I completed the online questionnaire with photos of the issue. Pure responded within a day and asked for the scooter to be returned. They arranged DPD courier, luckily *nhad kept the box which made returning it easy. I expected them to assess the fault with a view to fixing it but without any hassle they sent a brand new scooter immediately. DPD delivered the new scooter the next day and took the one which had developed a fault at the same time. The customer service was fantastic. Thanks Fin and everyone at Pure for your help.

aucun SAV cela fait 15 jours que notre trottinette est en panne elle a 1an et coûte 600 euros. à ce prix là là moindre des choses est de répondre car message Facebook mail et message sur le site c'est honteux

MY PURE AIR PRO 3 developed a electrical issue so i sent it back & it was fixed quickly & returned BUT returned with a flat tyre so i returned it again & that was fixed & returned took a bit longer but it was done, i can't put anything bad in a review because pure customer care was 10/10 & my scooter has been 10/10 except for the 2 small problems explained above, I've bought other makes of e.scooters but was rubbish, BUT i would recommend to anybody to buy PURE e.scooters solidly built better than other e.scooter make/company.. 5*

Fast service

I bought a pure scooter in April. All good and well for the first Month no complaints. Scooter then developed a fult where you turn the handle bars to the left the scooter would cut out. Emailed the pure waited a few days no response. Sent a message on there facebool page and got a response the next day. Arranged for the scooter to be collected and fixed took about 2 weeks in total to get it back. Again all good for about 2 weeks then the same fault accourd. Again facebook was the quickest response. This time they booked it in as a priorrity and was about a week turn around. Received it back and the light was broken off the frame at the front. Messaged pure straight away and was told i could return it or take it to one of there recommend repair shops on my area. I didnt send it back this time as i needed the scooter. Anyaays about 3 weeks on the scooter will now not turn on sent a message to and they have said they will fix as a priority but ive lost all hope looking at a diffrent brand now. Customer service is very slow at getting back tou you repair times are long and apparently not very good.