Pure Electric UK Reviews

I purchased the Pure Advance Plus scooter, which is fine itself. What I don't expect is to experience a tyre puncture on tarmac surfaces after <50 miles of usage. Support seems slow and promised to foot the bill for replacements and now seems to have stopped communication, instead sending me an invoice. I understand that punctures occur, but I don't expect it to occur within just a few days of usage on flat ground. I was also advised by a friend that Tyre slime is (practically) a necessity on e-scooters, something which, in my opinion, should be stated in the manual. This would have most likely avoided the issue in the first place.

Fast response to my question. Excellent communication, extremely helpful. It’s class all round service. Many thanks once again. Best Regards Pat.

Manpreet from Customer service went over and above and helped out with something that they really didn't need to take on. Very happy with the advance flex + and also feeling reassured that there's a good company behind the product

Great customer service query resolved brilliantly

Very happy with the costumers service and the company. The scooter is brilliant and does cover long miles. I will advise people to by one

Excellent customer service, quick replies to emails and went above and beyond to solve my problem.

I purchased a scooter which was showing an error but upon contacting the customer services “Donna” responded quickly to my query. He was extremely helpful. Service quality was exceptional. They went beyond stars to help me and replaced the scooter with new one in just one day. I’m extremely happy and satisfied with the quality of service they are providing. I Highly recommend this business.

after issues with my scooter the customer service team eventually got in touch and have since resolved the issue with a replacement scooter

I had an issue recently with a new purchase and contacted Pure to help. My issue was resolved with the team to my satisfaction as i received a good will gesture for damage items, a new scooter and full refund of the scooter i purchased. Very pleased with outcome.

After having an issue with the back mudguard and buying one, Purescooter also sent one free of charge with the bolts too. Fantastic service.....thank you

Customer services are amazing they responded to my emails the next day as i sent the first email out of office hours.I needed a passkey reset as i had no way to remove an old pin number. They responded fast and resolved my issue withing 24 hours. I would highly recommend this company.

Great job Pure service.

Beautiful amazing customer service Thank you, guy

Hi my scooter had an E3 error and was sent back to get repaired.. it can be wi good but the throttle broke a day after. After speaking to a man called Edward he told me he I would be getting a replacement scooter.. but not only that I get my new one before I send my broken scooter back.. Edward is a top guy and a gem to have at the company

Hi am writing regarding my pure electric air 3 pro i bought this product from Amazon and i received the broken scratch and damaged product i am trying to return this product but company is not helping me with the return label iam feeling helpless with that and thay ignoring my email and msgs this company haven't have anny customer service number or anything i am contacting them visa email and amazon thay not replying me and not solving my problems don't buy from this company i am feeling very helpless its feeling like thay are doing scams with the client.

Pure were incredible in their handling of an issue with my scooter, they graciously took care of a pick up and delivered it back to me fixed without the slightest bit of hassle. Very grateful.

Great products very high quality and long lasting. Customer service is 2nd to none. With prompt an friendly replies to all messages and queries. Very knowledgeable team ready to help with any problems. Would defo recommend pure electric

Not what I expected customer service an embarrassment, Both scooters being returned now someone has replied, Stay well away Pure thanks for your fast response, it’s a shame you couldn’t respond to my email when my delivery arrived faulty and I was just ignored then I get an email from your self’s below, Due to the lack of response I requested a returns and you clearly had to respond. Hi Darren, We sincerely apologize for the delay in getting back to you. Our team has been receiving a high volume of inquiries due to our ongoing sale, and we have also been short-staffed. However, we understand that this is not an excuse for providing you with poor service. We would be more than happy to arrange for the collection of your items. Could you kindly confirm the collection address for us? We will make sure to get everything collected promptly. Thank you for your understanding and patience. Regards, Manpreet Pure Electric

Terrible customer service. I bought my scooter 2y ago and it suddenly stopped working. (I don’t use the scooter everyday so that seems very poor quality after just 2 years of light use) I emailed CS and paid £40 for them to collect the scooter and sent to the shop for repair. They delivered my bike 10 days later, the box shattered, multiple new scratches and the scooter is still broken. I’ve contacted CS 3x time and no answer. This is absolutely catastrophic customer relations coming from a brand that prides itself for an amazing customer care. You should have a serious look on how to deal with requests, invest in training your team to check and reply to emails. They were quick to take my money and go radio silence. UPDATE: 16.05 CS has been in touch and after explaining all the issues I’ve had, they kindly sent me another bike (free of charge). I want to thank Manpreet who has been very helpful and hope customers won’t have to leave bad reviews in order to get the treatment they deserve in the future.

Well after today I got my call and very very happy with my outcome the service I received and the product changed thanks again pure