Pure Electric UK Reviews

I have a pure flex and advance +. Fantastic scooters. My London workhorse commute. My only frustration is a 25kmh top speed. It’s fast enough but not fast enough when I’m caught in an 8 lane crossing and lights just turns amber as soon as I cross! How I wish it can at least go at 30kmh! Maybe just a boost button to keep 30kmh for 10 seconds?

JUST LET PURE KNOW YEP I GOT EMAIL ON 5TH FROM YOU THAT WRITE ,BUT I SEND YOU 3 EMAILS BEFORE AND NOTHING AND YOU SEND EMAIL AFTER I WRITE REVIEW ,THAT IS NO REALLY GOOD SERVICE WHAT YOU THINK ?

Ok so I don't normally write a negative review as I feel that's unfair as we all make mistakes. But I'm going to I've tried calling pure and emailing but they are absolutely terrible at replying and resolving this issue I've had with my scooter. I will never buy one of their products again as the response and help trying to get spare parts is next to useless. Sorry but I had to write it as this has been going on for nearly a year now with a useless scooter. Which wasn't cheap

I can’t quite remember his name but I just spoke to an extremely helpful and dedicated man about an issue with a scooter I had and I’ve never been so please with the outcome of a phone call! This man was one of, if not the best customer service experience I’ve had and I’m a very happy customer.

Absolutely disgusting customer service scooter broke after 20 minutes company won’t reply to us don’t bother with this company there are actually the worst company I’ve ever experienced in my life

I always had a great experience with customer support. Recently I have found out that my replaced battery had burned contacts so it wasn't charging after almost a year of usage. Asked if it's possible to get the replacement. Got reply next day about new battery will be delivered in few days. Thanks Pure

Scam company. After 5 uses and not being able to switch on the scooter or use it, I am being told that I have to pay for a repair. This could potentially be sorted out on the phone, but the only support they provide is a response to emails every two weeks. DO NOT BUY FROM THIS SCAM COMPANY. DO NOT INVEST IN THIS SCAM COMPANY.

Bought 2 McLaren scooters from them and one of them arrived with a chip in the paint and kept breaking down after a lot of stress and useless customer service I eventually returned them, I will never buy another product from a company that doesn't have a contact telephone number again

Rating: 6/10 I purchased the Air Pure scooter from the Pure Electric website on 17/02/2024. Overall, the scooter is of good quality, with a very comfortable riding position and excellent maneuverability in urban environments. However, some components, such as the throttle, are of mediocre quality; I had to replace it at my own expense after just a few months of use. The real issue was with the after-sales service. I use this scooter daily and have covered 1600 km in six months, which is typical for this kind of usage. Unfortunately, as often happens, parts can break. The parts used by Pure Electric are unique, and it’s impossible to find replacements elsewhere. Worse still, their customer service was, at the time, non-existent. In July, I broke a small but crucial part that rendered the scooter unusable. I tried for over a month to contact their after-sales service without success, which was extremely frustrating. However, since publishing my initial review, Pure Electric has made real efforts to resolve my issues. They eventually sent me the defective part and refunded the expenses I had paid for the throttle repair. It’s clear that the company is still young and lacks the maturity to provide a fully functional customer service experience. However, they seem willing to make significant efforts to satisfy their customers. In conclusion, despite a difficult initial experience, I acknowledge Pure Electric’s efforts to improve the situation, and I am revising my previous rating. They clearly have the potential to evolve positively, but there’s still room for improvement in their after-sales service.

guys do not buy from this company!!!!!! honestly. i’ve had 3 scooters overall from this company and each time something has been wrong! first scooter didn’t have a rear light (i didn’t know this until the second) and after 1 year battery life cut in half. second scooter came cracked and bottom can’t be replaced cos it was the wooden one. i thought okay 3rd scooter is a new one i’ll give them one more chance cos i liked the colour. stupid foolish me! just went off completely after around ten uses sent back and then front light didn’t work. went to a scooter specialist in beford who fixes and replace and told me the company was awful can’t get proper parts like batteries etc. you can’t take them anywhere to there shop or anything. avoid at all costs. nothing but a headache just good adverstising on their part. go for a xiaomi they have much better systems and parts are easy to buy!

I’ve bought 2 scooters from Pure Electric one for my son and I cannot fault it , and one for myself , this is where we have a problem while the scooter itself is amazing my only gripe is I’m 6ft 5 and if I could raise the handlebars even higher then this product would be a game changer and I would buy another in a heartbeat, and only because of the handlebar situation I have had to sell the scooter I bought for myself, I implore pure to raise the levels of the handlebars

I bought a scooter to use for daily use, after a couple of months, the start button stopped working and I sent it to be repaired. When it came back it initially worked for a few more months but then it started to randomly turn off when I was using it and then it eventually stopped turning on. All in all, I’m not happy with the experience at all.

Had my scooter break, and Teresa from pure support helped a lot, even got me a new upgraded model

Out pure air developed but the service team were excellent with communication and a willingness to resolve the issue quickly. Very much appreciated

Bought a new scooter from Pure online. Scooter have had issues. Dashboard was full of scratches and Weird whining sound coming from the charger. It takes ages for them to answer emails and yet unable to resolve the issues. Not gonna buy from them ever again. What an awful experience.

Well thank you so much for being good to your customers it was nice experience and guys helped me very well.✌🏻

Exceptional service before and after sale. We had a fault at month 11. Contacted PURE, and they sent a returns box. Scooter was repaired and return within 6 working days. No cost for repair or shipping. Great scooter, but exceptional customer service

Scooter Number 4 (after first 3 were already exchanged by Curry's) has now gone wrong for the 2nd time. Pure had it back once and allegedly repaired it, but soon after it came back to us, it has failed again!! Communication with Customer Service is a one-way conversation by email as replies are painfully slow or non existent. A promised refund has not materialised despite me chasing on a daily basis...! It is not possible to actually speak to a human, and no one will ever call you even if you request a call-back! Product Quality is Very Poor and far below where it needs to be..! Customer Experience & Customer Service is equally as Poor as the Product..! Pure have now replied to my original report above but at least 50% of what they have written is incorrect..! The 4th Scooter which has malfunctioned twice was bought direct from them, it was NOT bought from a 3rd Party..! Scooters 1 - 3 were bought from Curry’s and Curry’s always replaced them when they went wrong… Interestingly, I have had an email this afternoon from Pure advising that my Refund is being processed for payment on Friday so we will see what happens..!

My pure air 3 just stopped working and I contacted pure to see if they had any suggestions, and low and behold they resolved my problem. Not only are their scooters great but their customer service is exemplary. I would definitely recommend them to all

Bonjour sa fait depuis le 29/07/2024 que j’ai effectué le retour du colis (la trottinette) a été livré dans vos entrepôt nous sommes déjà le 08/08/2024 le monsieur du service client m’a dit que le processus de remboursement prenait entre 5 à 10 jour jusqu’à aujourd’hui je n’ai toujours pas reçus mon remboursement. J’appelle sa du vol remboursez moi mon argent. Cordialement : Mamadou Keita