Premier Stores Reviews

premiere stores on bar road in Falmouth Cornwall literally Have the worst customer service by majority of their staff ever. I would give this store 0 stars if I could. Staff are rude, always on their phone and ignore customers. When you do ask for their help they act offended or like we are bothering them. The worst store ever, do not expect to be greeted or acknowledged in any way

Went to collect my hermes delivery at my local premier parcel shop. I had my dog with me and was told very clearly that she couldn’t come in the shop. That’s fine, no problem. I asked the guy working there if he could find my parcel. He had a little look and told me it wasn’t there. I thought he might look elsewhere in which time he took the drip tray off the slushy machine and chucked it out the door just next to me. As I was still waiting thinking he might look he said it wasn’t there and to come back tomorrow? I took the dog home and then went back. A different chap was working who was much more helpful. He got my parcel from the back. I said that the other guy didn’t even bother to look and was rude. He said that they make little money from parcels and it’s a pain. My reply was why do it then?? Terrible customer service. The first guy even tried to make out I was having a go when the second guy was out back!! Unbelievable

Sharon at necton store norfolk. Throwing abuse when she lost my post containing keys my nursing student daughter needed to return to university. Threw threats allegations and abuse in my face in public. Ever hear of bipolar? As you assistant has severely compromised my condition

Woman with blond hair incredibly rude. Won't be supporting this local store.

Shopped in a Ross on Wye store. First time in about probably 12 months. Was acussed of some bizzare crime or maybe 2 the story changed multiple times. Being called a white thief has put me off ever going into another store again. Reported to authorities also

Doesn't take long for companies, both big and small to start taking advantage of a crisis. Our local Premier store has now joined that ever growing list. Yep, it's toilet paper again!! So, for a small single sized roll. It will cost you £2.50. For a larger single sized roll..........£6.50. The manager of this shop should be ashamed of himself. And when we all do eventually come out the other end of this crisis. We remember the leeches who only wanted to take advantage of a extremely bad situation and stop supporting the small local shop. What is more telling about this blatant exploitation of a soon to be national disaster. Is the fact that the owner and parent company of Premier is Tesco Plc. Make of that, what you will. There is, however another little twist in the tale. When you look around the shop everything is clearly priced with a label that is obviously computer generated and printed. The labels on these particular items are hand written onto a scruffy looking piece of sticky paper. Why is that? Maybe the computer broke and he wasn't able to print a nice neat little label. Or!!! You're going to have to draw your own conclusions as to what else it could possibly be....

Did not want to give even one star. Premier shop in Bedhampton , Havant , Hartley Stores opening large packs of toilet rolls putting four in a clear plastic bag and selling them for £5. Bloody disgraceful behaviour. They need to be fined for profiting from this misery

Store name and address: Premier - Broadway Convenience Store 10 Oxgangs Broadway, Edinburgh EH13 9LQ Incident Date and time: 17/02/2020 around 4.30 pm My background includes retail management as I worked for years in shops and this place is the worst operated shop ever I have seen my life..! For the first time, I am hearing that they can't take my parcel when they have a bunch of parcels the right behind of the counter. Why there is not any reminder or statement that could let us know before heading to your shop. I have walked 3 miles under the rain just to drop off my parcel and now I have to walk all the way back home with my parcel without success of dropping off. Because of your staff (Darren) I have just escalated this incident on Trustpilot, resolver.co.uk and your business partners (Hermes) as well. I will get in touch with your head office to make an official complaint about this outrageous experience. At least I understood that there is no human being is working there! Otherwise, this issue would not be taken that further. How many times I asked him to show empathy but he kept refusing my parcel and by speaking like a robot telling me the same phrase, again and again, I can't take your parcel, I can't take your parcel. Thank you Darren for the experience so that is clear that your effort will be paid off and you will never ever see me in your shop and I will do my best to keep people away from your shop too. So you just keep going what you are doing because you are losing decent customers like me. Of course, I will share the experience on our community page so they can see my point and the way how you are approaching your customers so they can judge your poorly handled customer service skill.

Man who I presume from the other comments runs it is so incredibles rude I went in to return a parcel for the first time this was clear as I began by asking another cashier if I could return parcels here! He stepped in and looked at me and said she needs to print a label, obviously I looked confused so he shouted at me and told me to print a label safe too say I nearly walked out if it wasn’t for needing to return that parcel. Never coming back!

The shop in Dresden,Stoke-on-Trent is a joke.the guy who runs it is so bloody rude to his customers. I go in there every week to pay my bills using pay point and very often purchase other things while I’m in there, Today I am told “if You don’t buy anything from the shop you have no chance of me doing your bills” What kind of service is this? Obviously he is getting commission or something for doing pay point services.I did not know I was under any obligation to buy any other things when I’m in there. Will not be going in there again

Watch the dates on food stuff in these stores .. Had a bag of crisps dated Aug 2019 and I bought some nan bread from.there that had mould on ... My local premier also over charge you on items if you have a few things in.Your basket .. They hope you won't notice as I noticed the till display is always turned round .. They add on 50p here and and an extra 20p here .. It all adds up if they do this everyday ...

DO NOT USE THIS FOR COLLECT PLUS The rude, disinterested man is unable to find the parcels despite having all the correct paperwork. Basicially he couldn't be bothered to look for it.I made 4 visits to the store ( one when I thought that I had the wrong place because I was looking for a Costcutter as that is what the paperwork said), and did not manage to get either of my parcels.One got sent back as I was unable to collect it. The store is just awful and they are unable to do their job.

How much is a packet of cigarettes from these shops they are taking customers eyes out they price whatever they want it’s a disgrace bet they don’t pay the tax on that price a very disappointed customer especially when they are £10 every where else

I have never been so insulted until I walked into this place. I made my first visit on the 8th of July 19 and as soon as I walked though the door the till man said something to his college and he immediately started following me around. I was made to feel like a thief as so walked out. After my meeting I returned to show them that in fact I was a customer and showed them £200 in £20s and till man got even more angry. I think he realised that I wasn’t giving him a penny of my money and he had made a mistake. I don’t even give one star. DONT SHOP HERE THERES A TESCO UP THE ROAD

Unhealthy!!!!! i am not happy this shop doesn't sell any fruit,it is an inconvenience when i haven't got enough time to walk to Sainsbury's and want something healthy.

They wouldn’t let me have my parcel and it was paid in full. They were extremely rude and threatening. DO NOT USE!!!

Knew the manager of service station in falkirk from being a previous neighbour who had always attacked my family because we are mixed race had complained to police about it over the years. Went to her store and she was serving ( first time in a year I had seen her in that shop) asked politely for a lottery ticket and was refused service when I asked her why she phoned the police with outrageous claims that I was being aggressive that I had tried to kill her and was stalking her. Police came and she retracted all her claims and the police are now investigating her. But I'm still banned from the shop. Have contacted the owner by e-mail but have been ignored have contacted premier stores customer services but have been ignored. Basic human rights and decency don't apply to these individuals

I went to my local premier shop with my mum on Monday 10th December this year to take 7 parcels to the Hermes drop off point. The owner/manager here broke 2 of them because as he scanned my parcels, he threw the first 2 into a shopping basket & the others to the floor, this was despite both my Mum & I telling him to be careful & pointing out that they had fragile tape on them too. The owner inadvertently admitted fault as he compensated me for the first damaged parcel but is now refusing to refund me the cost of the other parcel he smashed which was worth £460! I have a witness to what he did by throwing the parcels to the floor plus the shop has CCTV so I'm pursuing the matter further. It doesn't matter what is in the parcels, he should NOT be throwing people's parcels to the floor! DO NOT USE THE PREMIER EXPRESS ON THREE BRIDGES ROAD IN CRAWLEY.

Store assistant struggling with a small queue, basic English made things more difficult for him, unable to understand some customer queries. Rushing transactions with no acknowledgement or manners with customers, a very simple visit made unnecessarily complicated.

Visited the Eastney Premier Store in Cumberland Road recently and as we walked through the door there was a staff member chatting to another on the till. We found our goods and proceeded to the tills. There was no communication with us, no eye contact as they continued to chat about another girl or member of staff in a bad way. When we had paid and started to walk out still no contact and I said that we should have just walked out without paying which broke their communication but still nothing was said. Shelves often blocked by boxes to get to products and they still have plenty of time to chat! Not a customer friendly shop and certainly not a way to run a business.