Premier Stores
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I went to my local premier shop with my…
I went to my local premier shop with my mum on Monday 10th December this year to take 7 parcels to the Hermes drop off point. The owner/manager here broke 2 of them because as he scanned my parcels, he threw the first 2 into a shopping basket & the others to the floor, this was despite both my Mum & I telling him to be careful & pointing out that they had fragile tape on them too. The owner inadvertently admitted fault as he compensated me for the first damaged parcel but is now refusing to refund me the cost of the other parcel he smashed which was worth £460! I have a witness to what he did by throwing the parcels to the floor plus the shop has CCTV so I'm pursuing the matter further. It doesn't matter what is in the parcels, he should NOT be throwing people's parcels to the floor! DO NOT USE THE PREMIER EXPRESS ON THREE BRIDGES ROAD IN CRAWLEY.