Pets at Home Reviews

Woeful online delivery and delays. I have tried a few times to get deliveries on separate occasions but it is never on time always excuses. Avoid avoid avoid. Try Amazon.

The gentleman was extremely professional and courteous. He assisted me with purchasing an inflatable dog cone collar (hidden away in a drawer) - he was knowledgeable, polite, proficient and so friendly! It honestly was a 10 out of 10 transaction and one of the reasons why I'm so loyal to your brand. He should be commended for his professionalism and dedication to providing excellent service. I don't know his name. Thank you.

Online chat, very impressive service! Thank you.

Very helpful staff and the salesman couldn't have been more helpful.

Store had had a revamp since our last visit. Nice new layout and helpful staff on hand to show us where everything was. Good selection of products for our cats and had some good offers.

Such a variety of things to help my cats enjoy happy lives. So convenient, and with helpful staff.

Spoke to Frankie W via online chat, extremely helpful , sorted out my order that was missing. Previously spoke with Marissa W and Evie F regarding the same order and got messed around, which delayed my order further. Not good when you have 6 cats to feed and you’re spending over £200 on food ! But very thankful to Frankie W for resolving my issue, arranging next delivery and being extremely kind and courteous, thank you Frankie W :)

the staff were knowledgeable about my pets and the best products available for them. the staff were helpful and courteous. there was a very good range of products available at the store. I would certainly recommend the store to friend's and family.

I have a cockatiel and on my last visit I managed to get all I went in for .The staff are always pleasant and helpful and the store appears to be nice and clean .

We have a new puppy Dave the lady on the till was very helpful in adding Dave to our App, we also received lots of freebies a Toy, a bag of food and 10 % off our bill

I set up a new fish tank. After five days, I took a water sample in to be tested. Before I added any fish. I was told the water didn't need testing, as long as the filter had been on for 48 hours. I added three fish. Then went back to have the water tested, before adding more fish. The ammonia level was high.He gave me a filter boost liquid, and said do a water change. He didn't give me any chemicals, to combat chlorine after the partial water change. I decided to go to a reputable aquatics shop, and have the water tested on a digital machine. They said, the water should have been tested before adding fish. As ammonia could have been building up. One of my fish has sadly died, and I'm doing everything I can, to save the other two. With the expert advice of the aquatics shop. Don't go to pets at home, for advise on fish. I wish I hadn't. If the water has been tested, when I asked, the fish wouldn't have died.

Hayley was helpful about my issue as Evri are saying they cannot deliver my Pets at Home subscriptions due to incomplete address however Evri have full address as do Pets at Home. Hayley asked a manager to ring me in the next 24 hours

You saved my cat, Cleo, by allowing her to follow a special diet and she loves it. She can't enough of it!!!

Friendly staff and very informative. Gave good advice.

Always friendly staff that help us with the App offers as we’re not very computer/phone literate.

Very friendly helpful store.

I like to order online from Pets at home as they are fast, reliable and reasonably priced. Their delivery charges are the best online. Only on one occasion has the parcel arrived damaged and when l rang pets at home the lady was so nice, sending me replacement goods that very week. I have in the past tried other pet food suppliers but regretted it and always ended up going back to Pets at Home.

Very friendly and helpful staff

Very friendly helpful staff. And caters for all pets 👍😊