Staff very helpful
Staff very helpful

10 months ago
Good selection of products and always friendly staff in the Washington store
10 months ago
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
10 months ago
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Staff very helpful
I had Hayley J helping me through the live chat, she helped me so much and was so kind! She went above and beyond, she wished my son a happy birthday also! 😊 Absolutely amazing job and the best customer service I have ever had without a doubt! Thank you so much again Hayley it truly is appreciated!!😊💕
Everything I wanted was in stock. When I went to the till with my purchases, I was served immediately. The Staff were very welcoming.
Abi was fantastic. She saw my husband and I looking puzzled in one aisle, and despite her being on a break came over to check we were ok!
Staff are great at reminding us to check our vouchers, we got a free toy for the pups
A great range of bird seeds for my feathered friends. They are however priced at a premium.
Pleasant and helpful staff. Plenty of stock.
Very good clean and tidy store
Plenty of choice good value and friendly staff
Placed 2 orders for dog food to click and collect. One was available straight away, no issues, collected fine. The other was supposed to be available on 4th July. I’m still waiting for confirmation email that I can collect. I’ve sent an online enquiry 2 days ago which hasn’t been responded too and now I’ve just had a web chat and been told that the order is there, but the store haven’t booked it in. I consider this pretty poor service and I won’t be rushing back.
Staff at Linlithgow pet shop are great Relaxed no pressure and more than helpful,I'll be back soon thank you . I also find the staff at the Berwick upon Tweed branch very good 5 star .
Good advice help with different things
The lady I spoke to was helpful and informative. She helped me make good choices for when when my puppy arrives
Helpful and knowledgeable staff. Well laid out store and well stocked. Order on line for collection very efficient. Last but not least the new vets which we will definitely be using
Have a subscription for my dogs food and have it delivered to my home just for ease. Got a delivery this week and some of the trays of meat were damaged and had leaked and causing a foul odour. I got in touch with pets at home via there online chat with a very helpful lady called Joanne, after a few messages and an email with pictures a replacement was ordered with free next day delivery. Very happy with the hassle free service and great customer service.
When things go wrong they correct it almost immediately with a group chat.
Delivery is always fast but unfortunately the actual boxes are often damaged so whoever pets at home are using to deliver the good they need to speak to the company and ask that their delivery drivers take more care the products can be affected and it does not show respect for the client or the pet .
I come once a month for all my dog treats. Your staff are always lovely and polite.
Excellent customer service on the chat. Thank you Kathryn.
I had an issue with Evri being unable to deliver my Pets at Home package due to being "damaged beyond repair". I jumped on the live chat and spoke to Rachael F. She was able to resolve my issue very quickly and have my items re-sent. I'm quite satisfied with how easy this was!
Based on analysis of 46 reviews rated 1-2 stars for Pets at Home
“Evri has not delivered my tray of dog food, instead he dropped a parcel on the soil with a label for someone in Sherw...”
“The customer service if you have a faulty item is appalling”
“Offered to re ship or refund”
“Ordered dry dog food Next Day Delivery for last Friday and paid extra for Guarantee”
“Payed for next day delivery, they’ve used Evri to deliver still waiting for them to pick it up”
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Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
Pets at Home generally receives high praise from customers, with many highlighting the friendly and helpful staff across various locations. Reviewers appreciate the good selection of products and the well-organized stores, making shopping enjoyable. However, there are notable complaints regarding order and delivery issues, with some customers experiencing delays and problems with their purchases. Instances of poor customer service, particularly regarding faulty items and specific staff interactions, also surface in the reviews. While many express satisfaction with the support received from staff members like Julie and Rory, others report unprofessional behavior from certain employees. Overall, despite some critical feedback, the positive experiences with staff and product variety dominate the sentiment.
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