Pets at Home Reviews

Everything I wanted was in stock. When I went to the till with my purchases, I was served immediately. The Staff were very welcoming.

Abi was fantastic. She saw my husband and I looking puzzled in one aisle, and despite her being on a break came over to check we were ok!

Staff are great at reminding us to check our vouchers, we got a free toy for the pups

A great range of bird seeds for my feathered friends. They are however priced at a premium.

Pleasant and helpful staff. Plenty of stock.

Very good clean and tidy store

Plenty of choice good value and friendly staff

Placed 2 orders for dog food to click and collect. One was available straight away, no issues, collected fine. The other was supposed to be available on 4th July. I’m still waiting for confirmation email that I can collect. I’ve sent an online enquiry 2 days ago which hasn’t been responded too and now I’ve just had a web chat and been told that the order is there, but the store haven’t booked it in. I consider this pretty poor service and I won’t be rushing back.

Staff at Linlithgow pet shop are great Relaxed no pressure and more than helpful,I'll be back soon thank you . I also find the staff at the Berwick upon Tweed branch very good 5 star .

Good advice help with different things

The lady I spoke to was helpful and informative. She helped me make good choices for when when my puppy arrives

Helpful and knowledgeable staff. Well laid out store and well stocked. Order on line for collection very efficient. Last but not least the new vets which we will definitely be using

Have a subscription for my dogs food and have it delivered to my home just for ease. Got a delivery this week and some of the trays of meat were damaged and had leaked and causing a foul odour. I got in touch with pets at home via there online chat with a very helpful lady called Joanne, after a few messages and an email with pictures a replacement was ordered with free next day delivery. Very happy with the hassle free service and great customer service.

When things go wrong they correct it almost immediately with a group chat.

Delivery is always fast but unfortunately the actual boxes are often damaged so whoever pets at home are using to deliver the good they need to speak to the company and ask that their delivery drivers take more care the products can be affected and it does not show respect for the client or the pet .

I come once a month for all my dog treats. Your staff are always lovely and polite.

Excellent customer service on the chat. Thank you Kathryn.

I had an issue with Evri being unable to deliver my Pets at Home package due to being "damaged beyond repair". I jumped on the live chat and spoke to Rachael F. She was able to resolve my issue very quickly and have my items re-sent. I'm quite satisfied with how easy this was!