Items easy to order and spot on …
Items easy to order and spot on notifications and delivery

10 months ago
Good selection of products and always friendly staff in the Washington store
10 months ago
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
10 months ago
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Items easy to order and spot on notifications and delivery
I always find the staff lhelpful and friendly.
Friendly helpful staff, and so dog friendly good choice on food, treats and accessories.
Quick and simple
Really helpful staff Fabulous that i can order online and pick up localy
Clean, well stocked stones, helpful and pleasant staff
Lovely friendly and knowledgeable staff.
Quick and helpful excellent service
Live chat was helpful and easy, no hassle
I have to say its the dtaff that make the store as good as it is nothing is too much bother they are the best.
Easy repeat order & easy to change when I recently lost one of my pets
Good service, well stocked and clean store.
Pleased with the items but a star lost because you use Evri for delivery. For some reason some of my order was delivered by DPD (which was all great, please only use them in future) but one item was delivered by Evri, usual experience of item being chucked on the floor, no knock at door or ring of doorbell ( all available to view on our cameras).
Very quick delivery.
I needed to call the store before I visited and was very impressed wirh the way my query was handled.
Great staff very helpful
Got very good deal with 25% off the whole order, made it very cost effective. Fast service, well packed and good quality food. Thank you
Good customer service. Friendly staff. Also, good service from the vets although there is frequent staff turnover.
please read My responce to ( Pets at Home ) as I always shop there and am Now NOT sure if it has Changed ( Owners ) and name within this store in Rugby
I went to the Willow Brook, Bradley Stoke branch yesterday and was very impressed with the service I got from Jodie. She was extremely helpful.
Based on analysis of 46 reviews rated 1-2 stars for Pets at Home
“Evri has not delivered my tray of dog food, instead he dropped a parcel on the soil with a label for someone in Sherw...”
“The customer service if you have a faulty item is appalling”
“Offered to re ship or refund”
“Ordered dry dog food Next Day Delivery for last Friday and paid extra for Guarantee”
“Payed for next day delivery, they’ve used Evri to deliver still waiting for them to pick it up”
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Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
Pets at Home generally receives high praise from customers, with many highlighting the friendly and helpful staff across various locations. Reviewers appreciate the good selection of products and the well-organized stores, making shopping enjoyable. However, there are notable complaints regarding order and delivery issues, with some customers experiencing delays and problems with their purchases. Instances of poor customer service, particularly regarding faulty items and specific staff interactions, also surface in the reviews. While many express satisfaction with the support received from staff members like Julie and Rory, others report unprofessional behavior from certain employees. Overall, despite some critical feedback, the positive experiences with staff and product variety dominate the sentiment.
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