10 months ago
Good selection of products and always friendly staff in the Washington store
10 months ago
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
10 months ago
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Shop advised dog food was ready for collection. I collected it had to drag it into house as it was too heavy to find that it was a box of cat food. I complained and dog food was delivered to my door next day. Only trouble was that I had to return said incorrect cat food back to shop..I had to get man to lift box back into car and travel 20 minutes to return it. I will not be ordering dog food again.
Delighted with monthly delivery
All necessary found, seeing the animals is always lovely
Very helpful and friendly staff.
I received the wrong item and used live chat to advise if this. I spoke to James M who was incredibly helpful- within minutes I had a full refund and arrangements had been made for next day collection. Really excellent service- thankyou
Always good service… great choice of products
Everything
My rescue dog from Serbia took really not well and the staff and vet were amazing..I can't thank them all enough the passing of Tilly was with dignity and respect by all I would highly, recommend Pets at home Vets.
I asked for help on the best food for my dog as I wanted to try & get some weight off him. Very happy
Helpful staff and good choice of dog food
Got served promptly by a friendly assistant
very p[leasant and helpful staff
Would've been 5 stars but flea treatments only arrive 5 weeks apart and in that time the fleas have returned. The flea treatment itself is really good but it only lasts 4 weeks
Quick and helpful place to shop and customer service is excellent
Good price, good service, always keeping an eye out for the good deals
Having signed up to the auto supply for pet food I don’t expect to be informed you are out of stock so won’t be supplying the dog food.
Excellent customer service and advice, thanks to well trained and joyful staff!
Always have a comprehensive stock and the staff are friendly and helpful
Always a lovely place to visit for dog food, cat food and treats. Staff are always pleasant and helpful.
Ordered 2 bags of cat litter for next day delivery. They arrived after 5 days. The driver unpacked the box by the side of the road (I found the box after he had gone) and managed to tear one of the bags bringing them up a flight of stairs.
Based on analysis of 46 reviews rated 1-2 stars for Pets at Home
“Evri has not delivered my tray of dog food, instead he dropped a parcel on the soil with a label for someone in Sherw...”
“The customer service if you have a faulty item is appalling”
“Offered to re ship or refund”
“Ordered dry dog food Next Day Delivery for last Friday and paid extra for Guarantee”
“Payed for next day delivery, they’ve used Evri to deliver still waiting for them to pick it up”
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Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
Pets at Home generally receives high praise from customers, with many highlighting the friendly and helpful staff across various locations. Reviewers appreciate the good selection of products and the well-organized stores, making shopping enjoyable. However, there are notable complaints regarding order and delivery issues, with some customers experiencing delays and problems with their purchases. Instances of poor customer service, particularly regarding faulty items and specific staff interactions, also surface in the reviews. While many express satisfaction with the support received from staff members like Julie and Rory, others report unprofessional behavior from certain employees. Overall, despite some critical feedback, the positive experiences with staff and product variety dominate the sentiment.
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