Help at the till
Help at the till

10 months ago
Good selection of products and always friendly staff in the Washington store
10 months ago
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
10 months ago
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Help at the till
Ok no problems found what I was looking for
The service from the staff and the knowledge they have Very polite and helpful . Great prices and selection
My monthly subscription is always prompt and stress free excellent service!
I can usually find what I’m looking for and the staff are friendly and helpful.
Very helpful assistant who took the time to sort out the app symbol on my phone which had mysteriously disappeared.I had vouchers on there which she used for me and there was even a free gift for my cat as she is 12 this month! A pleasant and rewarding experience all round.My only criticism is the very high prices on food medicine and goods generally.
Very helpful staff especially at the checkout.
Have exactly what we want ,helpful staff ,
Pets at Home always offer a variety of products, all at reasonable prices with many offers available. Staff are always friendly and helpful.
A first class company
Really helpful staff at Hexham store
staff always pleasant and all stock laid neatly
I was impressed with the amount that I had saved for the purchases of my pet food AVA however I was not impressed with the cost the puppy whimsies dental treats your price £7.49 I can get them for £4.96 as a one off purchase or subscription for £4.21from AMAZON
I could get everything I needed, and there are always lots of things in the shop to look at, which are also reasonably priced.
Very helpful always
Good range of products, clean store and knowledgable staff
Got the product I wanted immediately promt and friendly service, everything I required. Thank you.
Ordered cat litter. Good price and delivery was quick. Friendly delivery drivers.
Good choice Good value for money Staff always helpful Vets are in the store
very polite and helpfull and very clean
Based on analysis of 46 reviews rated 1-2 stars for Pets at Home
“Evri has not delivered my tray of dog food, instead he dropped a parcel on the soil with a label for someone in Sherw...”
“The customer service if you have a faulty item is appalling”
“Offered to re ship or refund”
“Ordered dry dog food Next Day Delivery for last Friday and paid extra for Guarantee”
“Payed for next day delivery, they’ve used Evri to deliver still waiting for them to pick it up”
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Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
Pets at Home generally receives high praise from customers, with many highlighting the friendly and helpful staff across various locations. Reviewers appreciate the good selection of products and the well-organized stores, making shopping enjoyable. However, there are notable complaints regarding order and delivery issues, with some customers experiencing delays and problems with their purchases. Instances of poor customer service, particularly regarding faulty items and specific staff interactions, also surface in the reviews. While many express satisfaction with the support received from staff members like Julie and Rory, others report unprofessional behavior from certain employees. Overall, despite some critical feedback, the positive experiences with staff and product variety dominate the sentiment.
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