pbm Property Management Reviews

Really great Property Management company always on hand to sort out various issues And above all friendly with exceptional service.

The very wrong company to manage properties. They are not trustworthy and I wondered who are behind the 5 stars review. Zero managerial skills, poor personal relations with clients, poor communication skills. Replies do not reflect the subject because of their reliance on standard templates. Avoid them.

Ellen looks after our apartment block and just wanted to say what an absolute joy she is to work with. Friendly, efficient and effective, and always with a smile. Thank-you Ellen! Cheers, Martin (owner/occupier).

Very professional, organised and informative.

PBM have been our PMs for a little more than two months now and have guided us and supported us through desperate times. We have been left in an appalling financial mess by our previous MA and both Anna Scott and Sunny Hunt and their team at PBM have done everything possible to help us. Long may it continue.

I've been trying to contact Ashley, the manager of Beaumont court for 2 weeks now. I left messages, and I begged 3 different receptionists to contact her. Nothing!

Very helpful and swift replies from Sabrina - much appreciated!

We are working collaboratively with PBM on a number of projects and find them to be one of the best property management firms we deal with. They are proactive in dealing with any arising matters and go above and beyond where required.

After suffering many management agents at our block, finally we have one that’s reliable and actually cares about where we live. Thank you PBM - you have a great team - such a breath of fresh air!

Shushanik has always been polite and helpful when I've needed information, and always responds in a timely manner.

There were some issues regarding getting notifications as a resident when parcels arrive and other development updates. I struggled to get support for a few months and then Amelia from PBM got involved and managed to solve the issue really quickly! Thanks so much for the help Amelia.

PBM are only interested in extracting as much money as they can. Since recently taking over WV12 they have hiked the service charge by 20%, double that of the current inflation rate. On selling the flat they charged circa £650 for the leasehold document. Even my solicitor was shocked and said he had never seen a fee that high. I phoned to complain about how high the fee was, no response, as person was "busy" and would call me back, that didn't happen and no response to a written complaint either. Level of service has gone down and i fear for the remaining residents over the next rise in the service charge

Upon moving in my bedroom window has been broken (since 6th September) and nobody is bothering to get back to me about getting it fixed. To the point I’m having to sleep on my sofa as my bedroom is too cold. I’m constantly being promised that someone will call me back. Today I come home to find my Christmas wreath on my door has been confiscated? Lol. And they have disposed of my wreath…. So what are they going to do, give me money for something I have brought!! Ridiculous. I have Domestic Violence files open and I asked sage if I could pay extra rent/service charge of whatever so that I can get a parking space in the underground carpark however no, they don’t care because I’m a council scum. So I’m getting a parking ticket everyday to ensure I get home safely Honestly I feel like I have made a massive mistake with Sage being my housing association.

OneSe8, London. PBM is arguably the worst property manager ever. Concierge staff spleeping on duty, watching football, laughing loud, totally untrained. Any employees with this behaviour would be sacked. Not at PBM. There are so many poor episodes to tell that a book could be issued. Last of many the water supply issue that affected many buildings. You can read details in the previous reviews

I live at OneSE8 which is managed by PBM. On the morning of 3 September my block of flats had no water. The first email communication I had from PBM was not until 15:26 on the 4 September, over 24 hour hours later, to say that water had finally been restored. An email was sent later that day at 21:12 to say engineers would be onsite and water may be turned off at 11, with less than 2 hours notice I had no water overnight. On 5 September at 20:31 I received another email to say we would have no water overnight, this time with only one and a half hours notice. I did not find their communication around the emergency satisfactory, and was only made aware by email that bottled water was available at 15:26 on 5 September (2 days after the problem started) when PBM acknowledged in their email that "we recognise we could have helped minimise confusion and given customers assurance with more effective communication in this period. We also acknowledge the supplies of bottled water were not sufficient at the outset."

PBM management team of Deals Gateway recently failed to investigate and correctly define the issue with water supply which impacted more than 200 residents leaving us with no water across 24hours. Communication of the emergency situation was put to blame Thames Water whereas the actual issue was with the sites electrical switch. Ongoing problem rectification caused 5% of flats have burst water pipes inside the flats. Overall very poor emergency response and quality and frequency of updates to residents.

Proper cowboys. There's been a water problem in their development in SE8 and left all residents without any water for a whole day. I'd stay miles away from them it's pretty obvious they all in for the money: every time someone has a problem in the development (wether is water, crime or broken lifts) their rarely respond and handle the business in a professional way. In the complex in Deptford they have broken CCTV around the block so if anyone get attacked, robbed or even raped it's nothing for them. Beware of them

Awful company, not a clue how to manage. The only thing they do is send threatening emails after sending you bills for £4000 compared to £700 before they arrived. Awful

The intercom in our block of flats in Southampton has not worked for the last 6 months. This has clearly impacted the residents negatively in respect of delivery of groceries, parcels and medication in some instances during the ongoing pandemic. Despite numerous emails by the residents the intercom has not been fixed or replaced. In addition, the residents have not been kept informed of any progress, next steps or realistic anticipated time frames till resolution of this issue. This issue is one amongst many that are pbm's responsibility to attend to professionally, thoroughly and in a timely manner. It is unclear why there is no oversight or accountability for such inferior services. I suspect they would not be as lackadaisical if it came to collecting any late service charge demands.

I am a landlord at old house gardens. Their service has been consistently poor over the last 2 years - despite several chasing the property is left to its own means and they do not attend to the premises (poles broken not repaired for several weeks, trying to get paid to remove broken glasses from garden on top of current service, doors without lights for years, lack of planning for new outdoor pavement etc..) - we had a good start, but they have gone downhill - do not recommend