pbm Property Management
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Unprofessional poorly managed service
The intercom in our block of flats in Southampton has not worked for the last 6 months. This has clearly impacted the residents negatively in respect of delivery of groceries, parcels and medication in some instances during the ongoing pandemic. Despite numerous emails by the residents the intercom has not been fixed or replaced. In addition, the residents have not been kept informed of any progress, next steps or realistic anticipated time frames till resolution of this issue. This issue is one amongst many that are pbm's responsibility to attend to professionally, thoroughly and in a timely manner. It is unclear why there is no oversight or accountability for such inferior services. I suspect they would not be as lackadaisical if it came to collecting any late service charge demands.