Good service when calling in to deal…
Good service when calling in to deal with issues

10 months ago
We are residents of an estate on Bromyard Avenue in Acton, West 3 London, currently managed by your company since April of last year. While we do appreciate that some aspects of the estate are being... See more
10 months ago
Terry Peters, is one of the many reasons why pbm has got such a bad name for them selves. She never returns calls, emails or passes messages on. I've had an on going issue now for over a year now! Whi... See more
Good service when calling in to deal with issues
Doing a much better job than my previous property management although they carried over an admin charge from my the former company that they said I needed to pay which wasn’t true and they won’t take it off!
Based on analysis of 125 reviews rated 1-2 stars for pbm Property Management
“Terry Peters, is one of the many reasons why pbm has got such a bad name for them selves”
“They charge you Extreme service charges, but when you ask for proof, they dely you”
“This matter is urgent, and we are requesting a full review and a direct response”
“Wrote quite a lengthy google review detailing my experiences with PBM”
“Communication has been poor at best, dishonest at worst – claims of engineers working on site turned out to be untrue...”
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pbm Property Management is a premier property management company based in London, specializing in block management services. The company focuses on managing residential properties, ensuring that buildings are well-maintained and that residents enjoy a high quality of life. pbm Property Management emphasizes creating positive living environments by prioritizing customer satisfaction and effective communication. The company leverages technology to enhance its operational processes, aiming to deliver efficient and reliable property management solutions. With a commitment to excellence, pbm Property Management caters to property owners and residents, providing them with professional support and expertise in managing their residential spaces.
Reviews for PBM Property Management reveal a mixed sentiment among customers. Many people express gratitude for the helpfulness of specific staff members, particularly praising Olivia and Sabrina for their prompt communication and support. However, a significant number of reviewers criticize the company for poor management and inadequate service, particularly regarding ongoing issues like water supply failures and malfunctioning lifts at Centrillion Point. Complaints about unresponsive staff and lack of updates during emergencies are prevalent, with some residents feeling neglected and frustrated by the management's apparent inaction. Despite some positive experiences, the overwhelming number of negative reviews highlights serious concerns about the company's reliability and overall service quality.
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