10 months ago
We are residents of an estate on Bromyard Avenue in Acton, West 3 London, currently managed by your company since April of last year. While we do appreciate that some aspects of the estate are being... See more
10 months ago
Terry Peters, is one of the many reasons why pbm has got such a bad name for them selves. She never returns calls, emails or passes messages on. I've had an on going issue now for over a year now! Whi... See more
I would like to appreciate 'Kieran Ridley' from PBM Property Management for the recent engagement with him. I was in touch with Kieran for our household relocation items delivery into my new flat at Watford, his prompt response and the support was really great. I wish him to continue the same support to any newcomer too. Thanks.
Quick response from the team after raising issues. Thank you in advance and good luck!
Hi was helped by Sabrina who was very diligent in responding to my queries and very helpful.
Megan Tingley was really friendly and helpful. My account issues was shorted quickly and efficiently. Thank you, Megan 👍🏼🙂
Sabrina was an excellent assistance in setting up my online portal. I had been unable to do it myself and Sabrina set it all up and got it working perfectly. She was very responsive to my emails and exceptionally helpful.
I have been dealing with PBM since 2017. To say that the support and experience is fantastic will be an understatement. To be specific Bethany Massey, Assistant Property Manager, has been excellent throughout with her effective communications, project man
Lady at PBM looked into problem wobbly paving slabs at my development, obtained a quote got them laid flat and then sent me a photo. Excellent service. They always respond and I have been in touch with them a few times. I would recommend them as friendly and efficient and above all responsive !!!
As a specialist contractor, we found pbm patient, professional and a pleasure to work for. Plus there were technical and contractual matters to deal with (it was cladding replacement at high level) but it was all dealt with smoothly and efficiently. Therefore a successful job
" Prompt responses to calls for assistance. Excellent service indeed!”
I spoke with two team members both of which were helpful and polite despite the awkward and unusual nature of the request.
I am a property lawyer and requested information from PBM regarding a conveyancing transaction. Sunny came back to me within minutes! Most impressive :)
Alex is always a pleasure to deal with. She is very hard working and a credit to the company
A very supportive, helpful and friendly service. The main door to the building where I live was slamming so loudly when people were coming and going. I told my complaint to PBM and they sent out a repair man the very same day to install a mechanism that slowed the door. This helped me massively and I could get a good nights sleep again. Thank you PBM Property Management!
Alex provides excellent service, very happy to help, takes time to listen and has a lot of patience, communication is everything as a sub contractor you can't ask for more, thank you!
A fast, efficient service when answering queries for me. Kiran was very good and very responsive. Thank you.”
Very helpful
" All was Good & Nothing Bad as Tyrone got the job done.”
" Alex has been amazing I always deal with her, she is so understanding and an asset to pbm. I think if it wasn't for her i would of sold my flat by now as i cant deal with the stress. Also Vincent he has been so good to deal with he has really helped with”
Everyone I have spoken to on the phone has been incredibly gracious, efficient and well informed.”
Called with a problem, was listened too genuinely which was a surprise as many people these days don't want to know or always have an answer with an excuse. My mom is 90 soon so I always sort her issues out and she was very pleased with the outcome.
Based on analysis of 125 reviews rated 1-2 stars for pbm Property Management
“Terry Peters, is one of the many reasons why pbm has got such a bad name for them selves”
“They charge you Extreme service charges, but when you ask for proof, they dely you”
“This matter is urgent, and we are requesting a full review and a direct response”
“Wrote quite a lengthy google review detailing my experiences with PBM”
“Communication has been poor at best, dishonest at worst – claims of engineers working on site turned out to be untrue...”
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pbm Property Management is a premier property management company based in London, specializing in block management services. The company focuses on managing residential properties, ensuring that buildings are well-maintained and that residents enjoy a high quality of life. pbm Property Management emphasizes creating positive living environments by prioritizing customer satisfaction and effective communication. The company leverages technology to enhance its operational processes, aiming to deliver efficient and reliable property management solutions. With a commitment to excellence, pbm Property Management caters to property owners and residents, providing them with professional support and expertise in managing their residential spaces.
Reviews for PBM Property Management reveal a mixed sentiment among customers. Many people express gratitude for the helpfulness of specific staff members, particularly praising Olivia and Sabrina for their prompt communication and support. However, a significant number of reviewers criticize the company for poor management and inadequate service, particularly regarding ongoing issues like water supply failures and malfunctioning lifts at Centrillion Point. Complaints about unresponsive staff and lack of updates during emergencies are prevalent, with some residents feeling neglected and frustrated by the management's apparent inaction. Despite some positive experiences, the overwhelming number of negative reviews highlights serious concerns about the company's reliability and overall service quality.
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