pbm Property Management Reviews

Excellent service from a very good member of customer service

Really quick service and Jessica was amazing!

Went above and beyond to overturn a parking charge when the enforcement company were very hard to persuade - very good service!

They are an honest fast working and caring company

Amelia was really helpful, was very understanding and solved my issue quickly

Great management of my estate

Very friendly and helpful customer service. Genuinely showed they wanted to help with and interested in my enquiry.

" I contacted PBM about a notice fee i was being asked to pay on a flat I am buying. They responded very quickly, were extremely helpful and friendly and i look forward to having a good relationship with them moving forwards!”

Since being in lockdown there has been a few issues around the apartments but since collaborating with Alice from PBM, things are beginning to change. The 5 star review is solely for Alice and all the effort being made on her part. Thank you very much”

Excellent service time and time again. Especially as I was temporarily abroad, the team (especially Francesca), were so helpful and great at communication during that time.

We work with PBM Property Management as a sub-contractor and what we like from our clients is when they are collaborative, responsive and proactive. We have found them to be all of the above and we really enjoy working with them. As a resident I would be looking for the same traits. Special mention to both Yarden and Ashleigh who have been a pleasure to work with and we look forward to continuing in the future and working with more property managers moving forwards!

PBM are a great company to work with. In particular, for me, Lucy Greene is exceptional. Always helpful and quick to reply. Lucy has a sunny disposition so it is a delight to work with her. I wish more people could be like Lucy as it would make the working week very much more enjoyable.

As a supplier to PBM of software, we know they have a serious and enthusiastic adoption process with the clear goal of creating positive customer & staff experiences. As an ex block manager, I can tell they really want to 'get things done' for their customers, track what is going on and give their employees the tools to make what is a challening job more manageable.

I've worked with this organisation for a number of years and I've always had such a pleasant experience with them.

PBM left us with No heating and poor hot water for almost a month now, boiler was fully working until they sent someome in the middle of the winter to do annual service and could not switch the communal boiler back on, redicilous right, your management as in full is very poor and i cant understand how you get good rrviews on Feefo i couldnt find a way to write a comment in there but im happy with trust pilot as it reflects people opinions, we are at Townsend/Lucas House suffering when you are sitting in your offices or homes warm, PBM is by far the worst, you guys dont like to do anything apart from over charging for very poor service and sending wrong accounts (figuers) for us to pay, i personaly had enough and the landlord should step in and do something by finding a management who deals with major issues not just talk and say they doing their best ,you didnt even do proper search to find the right company to fix our iltalian communal boiler, you just send people who knows nothing about the boiler, we have old people with children who can be sick. You are the worst so far so i give you 0 star, you should shame of yourselves over charging us everytime and not doing the job tje landlord gave to you.

We have been working with the PBM Property Manager, Ellen for a long time now. She ensures all works instructed are carried out smoothly. On the day hike we find PBM to be efficient and reliable

Ellen Q. and Daniel A. at PBM and all the team work in a difficult environment. Sometimes things go wrong and contractors let them down, nothing they can do at times, but this team try to get as much right for everyone. This team does really well considering all the facts, We have been lucky to work with them for a few years now, but well done Thank you for all you do Ellen, a person who will do everything to help, and works with you always with a pleasant mannerism. We love working with you. Thank you to all the PBM team who do this demanding job! Simply, Thank you Ellen! David, Linda and team CH Services Block Communal Corridor - Specialists

We usually deal with Ellen and she is always polite, happy to help, an efficient with every query /job we have.. great team

We have worked for PBM as a contractor for a while and from the outset, they have always been helpful & informative in their expectations of us, together with what we can expect from them. Our main point of contact is Ellen, who is always open and willing to have an open dialogue with us to arrive at the best possible solution, with the sole purpose of fulfilling the needs and wishes of PBM's clients. We really enjoy working with PBM and visiting the buildings they manage and look forward to continuing that relationship with the sole aim of benefiting their existing and future clientele.

Positive working relationship with clear information and great understanding.