pbm Property Management Reviews

An update from 2nd August: PBM has finally issued the formal letter notifying everyone when the work will begin. Ms Alex Wilson in particular should get some recognition in trying to getting this moving forward for us. --------------------------------- Post from 1st August: A management company who you can’t trust. I have been a resident in our apartment block for 6 years and the management company has made numerous ‘mistakes’ or in my view deliberately interpret things in order to grab money from the residents. We have been promised that the roof works were at a third of the cost in 2021 and then after the money started collecting targeting for that lower sum from mid 2022, PBM notified us 3.5 times bigger sum for the works in late 2022. They kept just blamed on a colleague who left who messed the sum up and that as if could just clean themselves off the mess. We were the ones live below the roof. They worked as if they are always against the residents instead of helping and managing the property properly. We had to go with their way and appoint the contractors invited to tender via their appointed surveyors who charges high fees. Every other meeting we had to chase for meeting notes. What we agreed they always tried to brushed down on record so that they didn’t have to do it as what they agreed at the meeting. Now that the money is sufficient, after they claimed they chased the last couple of leaseholders to pay off (this is more than 11k each in total). There’s still no news on when the roof works can be started. An extortionate amount of money from us are kept with them, and there’s no financial statement as to tell us how much has been collected and what the actions are until we asked every single time. Even for the interest incurred, whether that should be going back to the roofwork sum, we had to chase and ask this. Every other week we had to do something to ask for clarity, where, what, or how they are sending us new things and charge us for things we don’t expect to see. Communication is appalling from this company and they love to find any chance to grab money if they can, instead of spending time to actually manage the property professionally.

**I have JUST received the ‘reply’ from PBM below, which is odd since over 2 weeks ago, as a show of good faith, I temporarily removed my review (see below). Strange that as soon as I did, PBM once again cut all contact and this strange comment is all I have heard from them since then. Sadly, this is my personal experience that instead of helping me with my queries, PBM chose to ignore them and threaten me. My review of my personal experience will return after the legal action has been resolved.** It has been requested by PBM that I remove my 'Review'. As a show of 'good faith' I am temporarily removing my 'Review' in the hope that we resolve the matter. There has never been any malice in anything I have posted, and it is merely a reflection of my experience.

Emily was very kind and professional. Great service.

Pbm manage our block in Tottenham. They are rude, they frequently miss things out of emails or forget to send things & they couldn’t organise their way out of a paper bag. Avoid if you can. UPDATE: I was contacted regarding this complaint by PBM in particular by a Miss Alex Wilson. She has handled my complaint amazingly and got things moving and sorted in our apartment block, whilst my original complaint still stands, I cannot thank her enough for dealing with it in a polite and competent manner.

Ashleigh Codd deserves a medal. She is getting work carried out at our large complex, (which was left to rot by three previous management companies), despite the huge maintenance fees that we paid into the system. The contractor she assigned to fix my bathroom ceiling after a stack pipe leak, sent workers that were punctual, ever so polite, very helpful and tidied up after themselves. Thank you so much for everything 😊

I had an urgent query which was dealt with promptly by Leanne Rosner, who responded very quickly. The response was very comprehensive and detailed; all the points were dealt with. I admire her work ethic and attention to detail. Excellent customer service.

Very efficient

"Francesca was very prompt in her revertal.Keep up the good work.regards Deepak”

"No waiting time and my query was resolved quickly. Satisfied customer.”

Site manager knew exactly the state of the works in my flat when asked

The people at this company are very friendly and helpful, and every time I ask for help, I get a prompt response.

I rang PBM, as I was experiencing difficulty getting onto the client portal. I spoke to Megan Tingley, who was excellent in every way. She has a lovely telephone manner and was unbelievably patient as I followed her guidance with passwords and user names etc. Email support was quick and she was able to resolve the issue very successfully. Great customer service! Thank you.

The team were quick to offer help, Especially Mark Hancock, They swiftly arrange the payment in to my account , I was so happy with thier services .

Where do I even begin? PBM are awful. From trying to push through huge year-on-year and often unjustifiably inflated service charge costs (they admitted these were ‘benchmarking’ exercises- i.e not based on actual cost increases) for certain services, some of which it later transpired had not actually increased at all and then dropped these alleged, huge cost increases on leaseholders a couple of days before Christmas) to charging leaseholders commission for arranging services which should be part of their core job description anyway, to attempting to obstruct a group of leaseholders who wanted to hold them to account, to incredibly poor communication to bizarre attempts to counteract poor online reviews from dissatisfied residents after being left without water for almost 2 days, to arrogant and hostile staff when they are confronted with this behaviour - this company is the worst. PBM also tried to have this review removed because they didn’t like it. An update in response to Gary’s response below: You did not respond quickly at all regarding the water issue. In fact, it wasn’t properly rectified for months and initially PBM gave no thought to anyone with any mobility issues. None of my claims are unsubstantiated, they have just irritated you because you don’t like being called out. Regarding Gary’s comment about being reasonable: if you think that pushing up service charges by almost 40% - with no prior warning and completely insufficient proof that those costs did actually rise that much - just a couple of working days’ before Christmas and demanding payment by January 1st is completely reasonable then PBM is the managing agent for you. Several hundred other people disagreed.

Tanya Malik at PBM was very professional and helpful with an issue that I was having with a digital Post Box that PBM had procured and installed. Unfortunately when this new digital post box was not working for several weeks, PBM were not helpful and I felt that they did not care or want to resolve the issue. I was told that it was my issue and that I had to get a contractor out to replace an internal battery. No information provided on who the manufacturer of the post box was, the subcontractor details, they didn't understand that I couldn't open the damn door to replace the internal battery. It's easier for them to pass the responsibility to me the leaseholder to fix problems that PBM are paid extremely well in service charges to provide an excellent service. The amount of time that was wasted in emails between them, my estate Agent and me was horrendous. Not sure what the point of having a Caretaker on-site is if they don't have the training to resolve issues, instead of kicking the can down the road. Lucky for them Tanya picked up the last call I made to them, otherwise I would have given ZERO STAR if it was possible. PBM up your Game!

Great experience, swift and speedy response. With deliverables met at the committed time. Megan Tingley did a wonderful job, thank you! Jackie

The team are super helpful, especially Emily Cohen​. She is friendly and nice.

Not sure of the lady's name who dealt with my query but she was very efficient, friendly and provided me with the details i needed extremely quickly.

Not overly impressed recently with this company. Lengthy and very poor work undertaken in last couple of years on footpaths with complete cowboy contractors. Last property manager seemed to have no or little knowledge of the actual block and was often incorrect in communications. They really need to do better.

Harry was very quick in dealing with my query, I am very grateful, thank you!