PB
pbm Property Management
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poor emergency response
PBM management team of Deals Gateway recently failed to investigate and correctly define the issue with water supply which impacted more than 200 residents leaving us with no water across 24hours. Communication of the emergency situation was put to blame Thames Water whereas the actual issue was with the sites electrical switch. Ongoing problem rectification caused 5% of flats have burst water pipes inside the flats. Overall very poor emergency response and quality and frequency of updates to residents.