With reference to varied issues the apartment development in which I live has faced, the PBM team led by Yarden Sharon and Emily Williams has developed and maintained timely, clear communication to manage expectations when problems arise. A recent loss of hot water was afforded dedicated attention with many attempted plans to resolve the crisis, which led to the identification of this being highly complex and multi-faceted.
What made the Property Manager's task unnecessarily challenging was the incessant bombardment of communication from residents who did not give her a reasonable 2 day time-frame to work through to a solution. Hot water supplies can be in need of repair and there are creative ways to make hot water for bathing, cooking etc.
As a resident, who follows provided instructions of how best to contact the PBM team with concerns, I have consistently received support, compassion, been helped fairly and promptly, and made to feel cared for.
Compared to REMUS, the last property managing company, who actually fled their responsibilities with abandonment for due process, e.g., furnishing PBM with comprehensive and cohesive data, and overall, did not fulfil their role, PBM have stepped into managing a building with disgruntled residents, and inherited problems.
No property managing company can please all residents, and it is not helpful if toxic accusations, and hostile emails, phone calls etc. are constantly fired at PBM when they seem to have more integrity than those complaining.
