pbm Property Management
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Poor communication around water supply issues
I live at OneSE8 which is managed by PBM. On the morning of 3 September my block of flats had no water. The first email communication I had from PBM was not until 15:26 on the 4 September, over 24 hour hours later, to say that water had finally been restored. An email was sent later that day at 21:12 to say engineers would be onsite and water may be turned off at 11, with less than 2 hours notice I had no water overnight. On 5 September at 20:31 I received another email to say we would have no water overnight, this time with only one and a half hours notice. I did not find their communication around the emergency satisfactory, and was only made aware by email that bottled water was available at 15:26 on 5 September (2 days after the problem started) when PBM acknowledged in their email that "we recognise we could have helped minimise confusion and given customers assurance with more effective communication in this period. We also acknowledge the supplies of bottled water were not sufficient at the outset."