pbm Property Management
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If you have a choice, consider carefully before committing……..
It’s difficult to understand the rating here based on our experience to date. Whether it’s down to a particular management team or we are just an extremely unlucky development I don’t know but most of the residents here are very unhappy. First we had an ineffective budget management and contingency planning when the cash flow issue resulted in loss of cleaning and rubbish collection contracts. And in the middle of August heat! Despite many promises made our public area corridors have not been hoovered since July. It’s nearly December now! There is no estimated date of when the actual corridor cleaning will take place. Whilst I appreciate that PBM is re-tendering the contract, they should accept responsibility and arrange for cleaning to happen in this interim period as at this rate we will hit the Xmas with public areas looking filthy. Illegal parking has been an ongoing issue but, in addition to that, I find I am paying for a parking place I often cannot use and/or have to incur public parking costs as mine is not accessible. And this is mostly due to ineffective management of the cleaning process /contractors. Again, despite many promises, this continues to be an ongoing issue. PBM should identify a solution instead of making empty promises. And just as you think that things cannot get any worse, we are now 2 days with no hot water and heating. With the coldest week of the year ahead of us! No clear indication when this will be sorted. PBM is sending regular updates but only after contradictory information on the previous day. Whether linked or not, PBM has failed to arrange to have our HIU units serviced for over a year with many flats having serious issues and incurring emergency plumber costs. Again, many excuses but no real solution or timescale given. Lights in corridors stay off until they get quotes. They have been working on those for weeks! So, lights are off for weeks now and again no clear timescale when they may work again. Myself I have reached the point where I am seriously considering moving due to high cost but very poor quality of property management in our development. Very disappointing overall experience.