pbm Property Management
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Good Customer Service
I was unsure about PBMs customer service until recently, I found that directly emailing our Property Manager lead to delayed responses and misunderstood queries. I feel the could be due to the sheer volume of queries she receives. I've now started contacting them via the email address for our building and have found the responses to be quicker and resolving the issue. My most recent experience was regarding a complex parking ticket issue that had escalated. The assistant property manager (Lara Pulver) was very prompt, polite and clear. She helped my resolve the issue and explained what could prevent this happening in the future. She even came back to me to confirm that the my file had been updated with my car details. I reached out when I was extremely stressed & worried, and, within a few days Lara had resolved the issue and done everything possible to avoid this happening again. One of my best experiences with PBM, I won't be reluctant to reach out to them in the future!