pbm Property Management
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PBM Review
Wanting to change management company two years ago, we turned to PBM after quite a lengthy selection process. PBM assured us that their service would be an improvement, and it is. Communication has greatly improved, and there is much greater sense of them wanting to provide a good service compared to our previous management company that didn't care at all. What has disappointed me about PBM is that they promised to sort out a really key issue for us, the inaccuracy of our bills for heating and hot water. We have had lots of meetings but no progress at all, and this is simply because they don't have the knowledge, expertise and experience that they said they had to sort out the issue. I am also concerned that we find ourselves with overflowing rubbish because our cleaners have not been paid because of a cash flow issue. Had we been alerted to this issue months or weeks in advance, we could have worked together to find a solution, instead the blame has been shifted to residents who haven't paid their service charge and the previous managing agent. Where the blame can't be shifted is the lack of consultation, where the blame lies solely with PBM. What troubles me the most is the flagging by PBM of a review written by one of my neighbours as'harmful or illegal'. He has written a one star review, and whilst I don't agree with the one star review (reserving my one star for companies like the previous managing agent who were demonstrably worse), this is his opinion and experience, and shouldn't be silenced because PBM don't like it very much. Nobody else is to blame for our overflowing rubbish but PBM, because they failed to consult us and allow us to help find a solution.