PB
pbm Property Management
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Excuses, blame shifting and ignorance
Another day of poor service here at TW7. All we get is excuses, incompetence and blame shifting. The heating and hot water issue has not been resolved for more than 24h now. Not an emergency for PBM. Gary Cane, Emily Williams too busy emailing excuses. Should have come over to the site to manage the emergency instead. Alex from PBM was around and was helpful, thank you. But she basically volunteered, and she’s also on hols in 48h. That’s a systemic failure, not a one off. PBM, whatever you call an emergency response, I witnessed a complete opposite of this. Enjoy your good night sleep. There is always another day to fail your customers.