pbm Property Management Reviews

I have been living in a building supposed to be managed by PBM and I'm in shock by the lack commitment and professionalism. There's a scaffolding outside my window for 7 months and no one provides any updates regarding the work or lack of it. Completely disregard to emails from residents, but very eager to bill us a large sum for services... Today some of the residents including myself have missed out on our windows being cleaned (yet again) due to this scaffolding which is also blocking the sun and my views. As a property management company I'd expect to have some sort of inspection, regular communications about the service and appropriate quotes for such services. Instead I just get the bill which quite frankly I do no know what I'm paying for. I really would like to have a look at their contractual obligations versus their failings and understand how they plan to respond to it.

I have lived in one of their buildings for 5 years and one of as sexually harassed by one of their employees. I reported this to Alex Wilson from PBM and she treated me so badly. No offer of support. No apology. The investigation went on for 1 year and they barely communicated with me.

This property management company is highly unreliable. Our experience with them was extremely disappointing. Not only do they fail to handle the basic responsibilities of property management, but their billing practices are also far from transparent, leaving us frustrated and confused.

How this company have the temerity to use the words Premier and Management in their name is beyond comprehension! It's very name is like some cruel, ironic joke. If you are a Freeholder and you have any regard for your Leaseholders DO NOT USE THEM

We have a property in birchen house Birkenhead we have multiple times complained about the state of the entrance ie.. broken door which anyone can enter, smashed glass which is safety glass. The car park shutter which is supposed to be private which people keep breaking. The lift which is continously broken its filthy, dirty nappies, food, cigarettes. The entrance carpet is absolutely disgusting it needs ripping up & thrown away I know people's dogs have fowled on it and urinated. Also damp all over the building including inside the apartments.There is no cctv of which we have asked for, for many years so.... where are these repairs you say your going to do pbm?? People are paying thousands of pounds for what??? Fresh air?? Your company is a disgrace you are obviously not up to doing the job!!!! You need to be taken to court as you are incapable of sorting anything out for these poor tenants. WHERE is the MONEY going if you are not repairing the building????????

In the time we have been 'managed' (if you can call it that) by this company, our service charges have doubled and we the level of service has deteriorated. They don't reply to enquiries, ignore repair requests and haven't acted on a fire safety recommendations. We have now managed to get Right to Manage so that we can move to a different provider, but I wouldn't touch this company with a barge pole. How they have managed to get accreditation is beyond me!

Absolutely atrocious support. Charges for multiple services that are not offered, when this was contested, threatened with late fees and legal action that we do not have the resources to fight. No human element at all.

By far the worst management company I’ve experienced. They accepted a new development from Bellway with tonnes of defects to the communal areas without logging them and are now trying to charge residents. They’re unresponsive to calls and emails, make empty promises and fail to deliver and owe thousands of £ in rebates that they’ve gone silent on!!

This property management company is the worst I’ve ever dealt with. Not only do they provide terrible services, but they hit you with outrageous bills that have zero transparency. It feels like they’re making up numbers just to bleed you dry. Dealing with this company has been a nightmare, and I wouldn’t recommend them to anyone. Save yourself the stress and frustration—find another management company that actually values its tenants and provides honest, reliable service. This one is a total scam.

Completely unresponsive company. I have emailed a number of times to request replacement fobs for entry to my apartment building on Kennet Island, Reading and they don’t even bother responding. The maintenance of the site has seriously deteriorated since PBM was appointed whilst service charge continues to increase. The flat windows are not cleaned despite apparently being part of the planned maintenance, the streets are overflowing with rubbish and weeds bursting through the cracks, this place has become a really unsightly place to live since PBM took on the management.

PBM Property Management is an extremely unreliable and greedy property management company with very poor services, awful communications, and nasty tricks to make a profit, employing underhanded tactics to overcharge tenants and leaseholders at every turn. Whether it's unexpected fees, inflated maintenance charges, or hidden costs buried in the fine print, they seem to constantly find new ways to drain your wallet. Their billing practices are opaque and deliberately confusing, making it nearly impossible to track what you're being charged for. On top of that, they show little to no interest in addressing issues or resolving disputes. Maintenance requests are ignored or handled with the bare minimum of effort, leaving residents to deal with problems that drag on for weeks or even months. I would strongly advise against working with this company.

I recently bought a new home where PBM are the managing agents. Their operatives on site are reasonably good, but the company themselves are poor. There are issues that we’ve tried to address with them, but they just don’t respond. Given the choice, myself and other residents would use a different company.

UPDATE: following copying in the MD of PBM, I was contacted promptly and have now had a satisfactory response to all the questions I had and I have been issued with a revised bill. Once I received a response, the management of getting to a resolution was swift and efficient. Thank you. Hopefully there will not be a similar problem with the water meters in the future. Extortionate Water Rates Demand!!! I received an invoice in May 2024 for Water Balancing (2023) and Water Estimate (2024) to the value of £2900. Previous years have been c. £200-300, so this was considerably more and I have been trying to question it ever since. I have sent numerous emails, I have spoken to the office and I have still not received the information I have asked for. Having gone back over my records, I have now noticed I did not receive a water usage statement for months of Aug-Dec 2022, not a single month in 2023 and January and February 2024. The usage they are saying the flat used in 2022 is vastly above the water statements I did receive for Jan-July 2022, so I do not agree with their demand. I am happy to pay what I owe, not what they want to charge with out the evidence of usage. It is a one bed flat with one occupant, not a 5 bed house with a family of 6!!! The lack of response is disgusting! They are quick enough to chase me when Ground Rent or the Service Charge is due (which is extortionate too!), but very slow when I am asking for them to prove I owe them nearly £3k!! This started in May and is ongoing at the time of writing at the beginning of August. Not good enough!

I paid PBM around £3500 this year for the maintenance charge on my flat. The lift in my building has currently been out of order for a week. I reported it on there portal when the fault occurred. I’ve contacted the service manager everyday for a week and he responded once and said an engineer would come that day. It’s been three days since the engineer was supposed to attend and the lift is still out of order. This really isn’t good enough considering the amount they charge.

Been living at london damac towers for a year now and every 2-3 months theres a new issue Firstly there was a security guard issue who misbehaved to much extent . That was solved 2 weeks later Then , weve got some neighbours right above my apartment making noises every single minute and have been complaining about that too for the past 2-3 weeks but no response or issue isnt resolved. One more thing, the windows of the building were to be cleaned from last September and its almost gonna be a year in 1-2 months and they say its getting delayed because of wind . Well the wind is all over london so everyone gets it done u should also. The dirtiest windows ive ever seen in my whole life . Their reception door is always an issue it doesnt work and most sensors in the building of the doors are malfunctioning most of the times seriously sick and tired of this. Now, the best part , theyve stopped uber eats or food deliveries into the building and we have to go down to collect it is this why were paying 5-7k a month for living at the lame apartments . Im really sick and tired of this damac issues. Like nowhere in the whole london does this at apartments privately owned or rented as its their issue for security not us so we wont have to go down . If security was such an issue u guys shouldve installed cameras at every floor but u wanted to save money so now sending all apartment owners down to collect food isnt the way and it shouldnt be no matter what . We are paying for comfort over here not go down every now and then . Ive lived at several apartments before no one does this that they stop riders and secondly if u have security issues then eacort them to our rooms and back outside as damacs reception always has 5-7 people all of the time 24/7 .

One star is far too generous, the most useless, rude and expensive management company I've had the misfortune of enduring. High turnover of incompetent staff, property manager changes fortnightly and the founder, Gary Cane only seems to respond when there's a negative review written. Have contacted him and his useless team/company several times, and has failed to respond on each occasion. A true reflection of how the entire company operates. Avoid this management company at all costs. The positive reviews must be relatives of staff, because I refuse to believe this company provides any form of worthy service. A bunch of useless, incompetent employees with no value or qualifications to do their job.

We recently changed to PBM a few months ago, I can’t speak for the whole of PBM, but the lady responsible for our development is Alex Wilson. I have had to call Alex on several occasions, firstly she had either answered my call or always called me back. Everything I have asked for has been actioned, and on a personal note Alex is very helpful and friendly. Could not ask for better service!! Thank you Alex you are a breath of fresh air when it comes to management companies. 👍

AWFUL SERVICE; Unfortunately we were landed with PBM from our previous incompetent Management company. However PBM appear to be just as incompetent!!! Emails ignored, error after error, requests from solicitors ignored !

Update: PBM have now contacted me and visited the site. The manager gave me confidence that chance will be initiated. For this reason, I'm changing my score. I've been trying to contact pbm for the last three days and no one has responded. I've left countless messages and no one has called me back. I keep being told the property "manager" is on calls or at a site - surely a 5 min conversation can be made. Terrible organisation and management.

Extremely bad. It is like a trap. Being a leaseholder of an apartment in their management, it is like a continuously stress and tension. They even ask for previous leaseholder chargers from the current leaseholder. Proper blackmailer.