PANEK RENT A CAR Reviews

DO NOT RENT FROM THIS COMPANY! I had thee WORST experience I have even had from a rental car company, either domestic or internationally. I decided to write this review because I would never want anyone to experience what I did. 1. Upon arriving at the airport with already having reserved and paying for the rental car, the rental car was not ready. 2. Hours later, I did not get the car I selected (I know this is quite common with other companies). 3. Received a small clown car with "Panek" advertisement stickers littered all over the car. We could not fit all 4 of us, nor our luggage, in this vehicle, and had to call one of our family members to assist us. 4. Was told Panek would deliver the right car to us, a few days later. 5. Panek never delivered the new car to us, we had to drive BACK to the airport to pickup the car, at a gas station, not even their rental facility. 6. After brining the 2nd car back in great condition, we were told our security deposit would be credited back to us in 2 weeks. We were never credited back, and were forced to make a dispute through our credit card company. After 5 weeks, the credit is STILL pending! 7. Now, 2 months later, we have received an email from Panek's law department, that we never paid for the rental car and are currently in a dispute with them. This company does not have their priorities in order, they completely fail to properly communicate with their customers, they are not customer support friendly, and will continue to lie to you along the way about what they're doing to help you. This company should be out of business. I feel bad for the people that work there, and have to deal with all the customer complaints, and work in such a failure of a business model. SHAME on PANEK!!!

Very disappointed. I was extremely happy when I booked the rental car for Poland. It was very affordable and I felt like I had found a company I could use as I plan to visit Poland several times over the next few months. The car I got was small with multiple dents and scratches with their name plastered across it on both sides. None of that bothered me. The issue came once I had turned it in and was back in the US. They billed my credit card $515 and then another $1100. They are claiming that there was an abrasion about 1" long under the front bumper. They sent a picture and to be honest it could have been dirt but 100% I did not hit anything. Then when I look them up online there were several people with the exact same experience and funny enough even the same location. Of course that would be a great location because none of the pictures that I took of the car when I picked it up or dropped it off would show in that area. So it makes you wonder??? Guess this won't be my go to for a rental in Poland.

nie polecam niestety firma bardzo sie popsula naciagaja wymyslonymi rzeczami korzystalam wiele razy ale wlasnie oststni raz uwazajcie na ta firme!!!!!! Tna koszta ale kosztem wynajmujacego !!!!!!!!!

Opisuję swoje FATALNE doświadczenie z firmą PANEK. Metoda NA PANKA jest następująca: dostajecie od PANEK atrakcyjną cenowo ofertę wynajmu. Fajnie. Zjawiacie się w biurze PANEK. Auto jest mega brudne i poobijane ze wszystkich stron. Ale pan mówi, żeby się nie przejmować - możecie też oddać brudne. W środku auto jest w miarę okej, sprawne technicznie. Poza tym było tanio. Dobra. Jedziecie. Po paru dniach zwracacie auto. Biuro jest zamknięte, ale nie ma problemu. Pan mówi, żeby zostawić na parkingu strzeżonym, pod hotelem w centrum miasta, bezpiecznie, wszystko super. Klucz wrzucacie do skrzyneczki. I teraz: Za dwa dni dostajecie nagle maila, że na aucie odkryto dwie nowe rysy. I w związku z tym, ZGODNIE Z REGULAMINEM PANEK ( którego nikt wam nigdy nie pokazał). Zostajecie obciążeni KARĄ UMOWNĄ w wysokości 4000 (cztery tysiące złocych). Tak. Za dwie rysy. Których nie zrobiliście. Macie zdjęcia sprzed wynajmu. Ale PANEK już pobrał cztery tysiące z waszego depozytu. I co mu zrobicie? Teraz kasa z wynajmu im się zgadza. Wykupiłem pełne ubezpieczenie auta. Ale czy uda mi się odzyskać środki pobrane nie za szkodę, tylko jakąś z sufitu wziętą KARĘ UMOWNĄ? Zobaczymy. Sprawa u adwokata. Nie było żadnego rzeczoznawcy, żadnej wyceny rzekomych szkód. Dwie rysy. Cztery tysiące. Nigdzie nie próbowano mnie tak naciągnąć. Anie na Sycylii ani w Grecji. Nigdzie. PANEK potrafi.

DO NOT USE We booked a car to pick up from the Train Station/Glaleria in Krakow (Poland) - the pickup location was a parking lot on top of the station but there was no booth and no rep, after waiting for an hour and a half in the rain no car or company rep showed up. We called the central office multiple times and gave our booking number with no luck before they just stopped picking up the phone. Cold, rain soaked, and incredibly unhappy we ended up spending even more money on an Uber instead. Do not use if you have vulnerable members in your party or if you're not ready to wait an age. Possible scam also.

You need to pay 190 PLN for cleaning when you deliver car we were told when we arrive in Warszaw. I ask lady in WAW "what is the price for a wash at gas station?", but she did not know, hmm. We were busy and then we agree to pay, even we only had car for 1,5 day. When we went to car, far from TERMINAL to pick up, the car was dirty in and outside. I compain, but they still want 190 pln, for nothing. I rent sometimes cars in Polan, but i will never do it with PANEK again, use other companies.

Jestem zadowolona. Auto czyste, zadbane, umyte, czekało na mnie w ustalonym miejscu. Nie wstyd z PANEK jeździć na spotkania :-) jako zastępczy środek komunikacji

Jestem zadowolony. A jak dobra firma zachęca o dodanie opinii to się dobrą opinie dodaje :) autko podstawione pod lotnisko, cena za wynajem adekwatna do usługi

Co robią dobrze? Chyba wszystko to co od dawna. Wypożyczenie samochodu od ręki. Fajne, przejrzyste stawki i bezproblemowy kontakt.

Wszystko w porządku. Odbiór samochodu, podróż i zdanie samochodu bez problemów.

Never using them again. We were sent an email with information on where to return the car at Modlin Airport warsaw, on the map it was clearly displayed to return the car to P3 parking. Upon arrival we were unable to find panek spots, nor could we find the panek office in the terminal, as the map showed. We called the helpline, where a lady told us that there is an office in the terminal and to just leave the car in the P3 parking. After ringing the info line again, a man answered to tell us an hour before our flight that we were supposed to park at the orange car park. We were never told this, neither in person or in any of the emails we received. To make things worse, we have not gotten our deposit back, and damage was reported on the car that we were not responsible for. I will not be using their services again.

ne vérifie pas la voiture à votre arrivé scrute les moindres rayures faites par les client précédents (avec une page blanche) pour retenir votre caution et se servir copieusement

Omijac z daleka....

DO NOT USE THIS COMPANY - Panek do NOT have a counter at Bratislava airport like they claim. We had to call them when we arrived and had to wait for them to pick us up and take us to an office outside of the airport. The car was a different make and model to the one we booked (inferior) and was on Polish plates. The office they took us to was unfurnished, concrete floors etc, like an unfinished property, there was no electric, so we had to complete the paperwork by the light from a mobile phone, it was 9pm at night and pitch black. The member of staff tried to take a £750 damage deposit, when the paperwork clearly stated £500 and then we were taken to inspect the car in the dark, again by the light from a mobile phone, so no chance to see any pre-existing damage. We wanted to take the vehicle over the border into the Czech Republic for a couple of hours, but were told there would be a 100 euro charge. Despite assurances there would be someone at the office to drive us back to the airport when dropping off the vehicle, the office was closed and we had to walk from the office back to the airport, lucky for it it wasnt raining. When we returned home we noticed that Panek had charged 500 euro to our card. We tried to contact them for 7 days by email and SMS and it was only when we threatened to go to the Police did they reply and say the car had been returned damaged and sent us pictures of a very small scratch on the front lower bumper (which we hadnt done). This is clearly a scam and a way of extracting money from people once they have returned to their own country. AVOID THIS COMPANY AT ALL COSTS !!!

Made a booking online for Vienna when I arrived call them to come pick me up no answer so I went to a hotel came back to the airport the next day and tried calling them again and looking for their desk. Spoke to the rest of the car rental companies some said they never hard of them other said that people keep coming to them say they got scammed and need a last minute car. DO NOT USE THEM.

Odradzam tą firmę. Dwa razy zostałem oszukany. Nigdy więcej nic od nich nie wyporzycze. W 2022r nie wydali mi auta gdyż przyszedłem 5 minut przed upływem godziny od godziny podanej w rezerwacji a w biurze w Krakowie nie było nikogo. Pani na infolini przez godzinę upierała się że nie mam rezerwacji a po tym czasie stwierdziła że jednak jest rezerwacja ale zgłosiłem się po odbiór za późno. Zostałem bez auta z trójka małych dzieci na lotnisku o 2.00 w nocy 200km od domu. Druga sytuacja również w Krakowie, 12 wrzesień 2024. Zgłosiłem się po auto do biura na lotnisku ale odmówiono mi wydania z powodu braku pełnego imienia na karcie kredytowej. Zaproponowano mi wykuł ubezpieczenia którego koszt był trzykrotnością kosztu wynajmu. Oczywiście auta nie wziąłem. Nie mogli przyjąć karty, ale po opłaceniu ubezpieczenia już tak (sic) Odradzam tą firmę. Wabią niską ceną po czym chcą obciążyć dodatkowymi kosztami. Nigdy więcej do nich nie wrócę.

Scam. Paid deposit and after return I had to call them why it is not returned. After a while I got an email that the whole deposit was suspended to a fine and that I broke article 51(which does not make any sense). In email was written that I was speeding over 30km/h according to cars gps with no evidence and details. Polish company based at Prague airport with Ukrainian staff who barely speak Czech. After an email I tried to call back for explanation but no answer. Polish office could not explain article 51 as well and the only way to communicate is an email.

Worst expierence. Didint get a car and didint get any refund

Nigdy w zyciu !!! Omijac z daleka ta firmę. Samochod zarezerwowany kilka tygodni wczesniej, przy odbiorze oczywiscie informuja cie ze nie maja takiego auta i ze dadzą ci upgrade..Zamowiona grupa auta to Leon/Golf, a dostajesz Dacie. Dodatkowo pracownik robi z ciebie idiotẹ i wmawia ci ze to darmowy upgrade, po mimo ze niechcesz zadnego "upgrade'a".. Po pol godzinnej wymianie zdań, pozostawiony bez opcji bierzesz poobijana Dacie..Oczywiscie wracamy spowrotem do biura bo uszkodzen jest 2x wiecej niz na ich liscie. Obsluga robiac wielka laske wraca z nami na parking i dopisuje znalezione przezemnie uszkodzenia. Po 300 km samochod zaczyna pokazywac rozne bledy na desce rozdzielczej i po okolo 500km wylanacza sie na drodze szybkiego ruchu i tu zaczyna sie przygoda zycia🫣..Dodzwonic sie to jedno, ale doprosic sie jakiej kolwiek pomocy to drugie.Wzielismy pelny pakiet ubezpieczenia, ale na niewiele sie to zdalo..Po 2 godzinach przyjezdza pomoc drogowa i informuje mnie ze moga tylko odwiezc samochod pod dilera Dacii, ale juz jest zmakniete wiec samochodu zastepczego nie dostane dziś, a najwcześniej w poniedzialek. Jest sobota a ja jestem 200km od domu.W Panek maja to gdzies jak sobie poradzisz...Dramat i najgorsza wypozyczalnia z jaka kiedy kolwiek mialem doczynienia. OMIJAC GRUBYM LUKIEM... Nigdy wiecej partaczy