PANEK RENT A CAR
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DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY - Panek do NOT have a counter at Bratislava airport like they claim. We had to call them when we arrived and had to wait for them to pick us up and take us to an office outside of the airport. The car was a different make and model to the one we booked (inferior) and was on Polish plates. The office they took us to was unfurnished, concrete floors etc, like an unfinished property, there was no electric, so we had to complete the paperwork by the light from a mobile phone, it was 9pm at night and pitch black. The member of staff tried to take a £750 damage deposit, when the paperwork clearly stated £500 and then we were taken to inspect the car in the dark, again by the light from a mobile phone, so no chance to see any pre-existing damage. We wanted to take the vehicle over the border into the Czech Republic for a couple of hours, but were told there would be a 100 euro charge. Despite assurances there would be someone at the office to drive us back to the airport when dropping off the vehicle, the office was closed and we had to walk from the office back to the airport, lucky for it it wasnt raining. When we returned home we noticed that Panek had charged 500 euro to our card. We tried to contact them for 7 days by email and SMS and it was only when we threatened to go to the Police did they reply and say the car had been returned damaged and sent us pictures of a very small scratch on the front lower bumper (which we hadnt done). This is clearly a scam and a way of extracting money from people once they have returned to their own country. AVOID THIS COMPANY AT ALL COSTS !!!