Online Carpets Reviews

Outstanding customer service and experience, thank you. Online Carpets were extremely helpful with questions I had before ordering and sorting our order after I'd made a bit of a mistake. We absolutely love the carpets (Corsa Berber Cream 650). They look amazing and feel lush underfoot. Our fitter said they are great quality carpets. Thank you, you all went above and beyond!

Excellent customer service. Super fast and was even able to help me sort out my order on Easter Sunday! Managed to get some free samples sent out and delivered the next day. Definitely recommend!

The quality is good the people on phone pretty helpful But worst delivery and most stressful online buying experience I've ever had. Said it was getting delivered 5 to 7 pm waited never turned up. No email call text to say wasnt coming. Then after I complained got email from dpx saying sorry we missed you on our attempt . They never attended ! Then they said they posted a card but there no post box there inside the building hence why postman has a fob to get in. Funny how I got an email after I complained 9.02 the next day. Now there saying up to two days I had fitters there and had to pay for there time. Still waiting I would not use them again used them 3 time and as stated quality of but communication and logistics let them down AVOID!

I purchased the Woodland Oak Allora Herringbone SPC Click LVT Flooring after seeing a sample. I had hoped to get a fitter, but I could not find one that would install this floor. I should have sent it back at this point for a refund, but I am a competent DIYer, so decided to fit myself. I spoke to someone in Wilsons carpets (Same business) about this floor and they assured me that it can be fitter by a competent DIYer. I thought this floor would be perfect for my home because it is hard wearing and water resistant. Unfortunately it was impossible to fit, the tong and grove are very thin and crack very easily. I have wasted many boards during the install. The finished floor is already damaged where the tong and grove has cracked. Now I understand why a fitter would not touch it. My subfloor is flat, I took a great deal of time laying plywood and screening to ensure a flat surface, because I understandhow importantthis is. I am very disappointed and I have wasted my money. Your website should include accurate customer reviews, I notice I could not leave a review on the product, to help other customers. I also noticed the reviews on the website were all positive, clearly picked for this reason. I will have to replace this floor at an additional expense. I think this floor is very poor quality and impossible for even a competent DIYer. I was also recommend that threshold strip with this floor, the colour was completely different and would have looked really odd if I had of used it. Edit - There were no manufacturers instructions with this product. I did look online but could not find any directly relating to this product.

Had a carpet delivered, got the carpet fitter to come out as soona s he rolled it out he called me to show the oil stuff on the roll which the carpet has been wrapped around, tried phoning it just rung, emailed straight away cam back with can be delivered in a week I said we are moving in and can't afford to get get carpet fitter out again and the movers are putting furniture in the room on Saturday and they said roll it up and have a new one or keep it and have 50 quid that won't even cover the carpet cleaner let alone the carpet fitter again. Really disappointed after using them before but you can only judge a company once something goes wrong lesson learned should have gone to tapi

I have bought many carpets from these before, but today have been really letdown. They have cut my carpet 10 cm too short so it’s unable to be fitted. I have been told that I should not have booked a fit there until I had rolled it out myself and checked they had cut it right. I think this is absolutely appalling that I should roll a five meter carpet out to check they have done their job correctly. Because of this I now have a room which is empty and my whole house is covered with bed, wardrobes etc And they are unable to send me another one and collect this for another week I have had to pay my Fitter for arriving today with no form of compensation towards me so now I am £100 out of pocket And have a bedroom with no furniture for over a week

Arrived today, absolutely shocking quality. Teach us to buy online never again and would not recommend this company. Spoke to customer services and they want £40 to return it, haven't got £40 spare so stuck with a carpet that is so inferior and not as advertised. Do not buy from them absolutely garbage quality. Only gave 1 star because I couldn't give 0

I have amended my review after receiving feedback from customer services. They refunded me part of my order and apologised for the way my order taken. Yes they got it wrong but made up for it.

Online carpets has resolved a unsatisfactory situation which is appreciated Zero would be more appropriate What happened Quite a lot 1. Ordered carpet satisfied with price and communication with delivery date and times then falls short in fact customer care non existent. 2. Carpet delivered ok with getting assistance yes we do live in an apartment block 3.checked the carpet with carpet fitter and some idiot had cut it short hence it did not fit the room. 4. Contacted the customer care team who really don’t give a damn about customer care. This was after all a non fault incident in relation to the customer. 5. Point blank refused to do anything apart from feeble apology. It’s cost us to get fitter in and to get it up the stairs. The inconvenience of not having the carpet. When asked if they could at least send DPD with two man delivery : refused. They refused to send it any other way other than with the usual one man driver van. 6.Advice to others do not touch this company with a barge pole we wish we had headed to Tapi carpets were if mistakes do occur that are non fault customers associated it will be corrected with some dignity. I asked for a two men delivery : refused. Asked for compensation: refused it cost us £100 that day. 7. Had to get the carpet fitter back for second time which is my time and money. You think you are getting a good deal but this company are difficult and not customer focused don’t believe all the good reviews they have people in the warehouse that don’t know numbers and can’t read a tape measure major inconvenience.

Worst online experience. Carpet doesn't match the description and pictures. After they deliver don't answer the phone anymore. I've bought a "luxury " model. Don't want to know how are ordinary models.

Can’t get through to online carpets customer service Do they really have a manned phone line ?

Website is good and found what I wanted OK. Delivered in good time

Great quality carpets for the cost, fast delivery and willing to go that extra mile to help move said carpet as I was ill when the delivery came.

Best quality price service

Fast delivery, good quality flooring for the price. Really pleased and would use this company again in the future

I ordered laminate flooring. I was told the day it was arriving and gave a time slot on the day. Great floor and easy to fit

Excellent service, prompt delivery, good price for carpets. Helpful delivery drivers. Recommended

Quick delivery great quality materials

I bought 3 carpets and were well packaged on arrival. Very simple to order, fast delivery. Well packaged. Kept informed of delivery. Excellent service. Good quality and excellent price. Will buy again.

It was great experience ordering the Chile Herringbone Carpet plus underlay and grippers. The process was smooth and delivery went well. The carpet is now looking very nice in our hallway.