8 months ago
Bought herringbone carpet. Couldn’t get the same colour anywhere else. Any similar colours elsewhere were much dearer
8 months ago
Good quality carpet and underlay, great customer service agents. The only reason it’s not a 5 star review is because on delivery a roll of underlay was left on the truck, soon rectified by the excelle... See more
8 months ago
Delivery was very quick, quality of the flooring was A1, went down like a dream, can’t fault Customer Service One very satisfied customer
8 months ago
Great website with a very wide choice of flooring. Easily navigated. Samples sent quickly which made it easy to finalise my choice. Prices were much lower than local carpet stores. Delivery was quick... See more
Easy to buy online and free delivery for loads of carpet rolls cheap prices excellent fast delivery 👌
Good choices, very quick delivery, expertly handled
Great service at good prices.
The quality of the carpet is excellent and the price was far, far lower than any other retailers I’d checked. Well done Online Carpets! I’ll definitely shop with you again!
Very easy to order, fast delivery and good quality carpet.
Brilliant company, very good product, price great, and speedy delivery. What more can we ask for?
Easy website to navigate, very competitive price's, great quality carpet and for door mating , clear and up to date delivery details. Will def be using many times more
Good service, delivery on time, and a fair price for a decent quality product
Quick delivery. Polite driver carpet exactly as described third time ordering always good.
Good price, nice quality carpets and underlay and delivery happend when they said it would with good communication
Great value carpet on a small budget. Delivery was prompt and well packaged.
Happy from start to finish
The website was easy to use and the products were well worth the money and good quality
Really easy to order with lots of choice. I was sent a free sample so could see quality of lino. Hints and tips on measuring and laying. Good value.
Brilliant totally recommend x
Easy online choice and purchases. good delivery. very polite all the way.
Decent carpet, decent price, prompt delivery.
Have used these guys for mu business and now for home. Great quality, great price and great service always. Thank you
Easy to order. Delivery spot on time
5 star from ordering to delivery will be ordering again soon good quality
Based on analysis of 44 reviews rated 1-2 stars for Online Carpets
“I ordered a carpet from OnlineCarpets and had it professionally fitted, only to find it was the wrong one”
“I spoke to customer service and the manager insisted I was responsible for packaging, even though this was clearly a...”
“We didn’t accept this and so are still waiting for our refund for the carpet for their error”
“Ordered flooring for delivery”
“Still don’t understand why the replacement carpet wasn’t the same quality as the original”
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Online Carpets is a prominent UK-based online retailer specializing in a diverse range of flooring products, including carpets, vinyl flooring, laminate flooring, and artificial grass. The company caters to both residential and commercial customers seeking high-quality flooring solutions at competitive prices. With a commitment to customer satisfaction, Online Carpets offers free samples, ensuring that customers can view products in their own space before making a purchase. The platform guarantees the lowest prices on its extensive selection, which includes carpets starting from £3.75m² and vinyl flooring from £6.79m². Additionally, Online Carpets provides free delivery on orders over £249 and offers flexible payment options through services like Klarna and PayPal. With a user-friendly website and a focus on customer reviews, Online Carpets aims to be a trusted source for all flooring needs in the UK.
Online Carpets receives overwhelmingly positive feedback from customers, with many praising the excellent quality and value of their carpets. Reviewers frequently highlight the prompt and well-organized delivery service, noting that items arrive as promised and in good condition. Many customers express satisfaction with their purchases, often returning for multiple orders due to their positive experiences. The company's communication is also commended, with several people mentioning helpful staff who assist with order changes and provide guidance on product selection. However, a small number of reviews mention issues with incorrect items being delivered, though these were typically resolved quickly. Overall, Online Carpets is recognized for its great products and reliable service, leading to a highly favorable sentiment among consumers.
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