Ellie
1 reviews•New Reviewer
about 1 year ago
Fantastic price and service.
Fantastic price and service.
Helpful?
TrustScore
4.6
Excellent
441
10
5
7
37
500 reviews in total
8 months ago
Bought herringbone carpet. Couldn’t get the same colour anywhere else. Any similar colours elsewhere were much dearer
8 months ago
Good quality carpet and underlay, great customer service agents. The only reason it’s not a 5 star review is because on delivery a roll of underlay was left on the truck, soon rectified by the excelle... See more
8 months ago
Delivery was very quick, quality of the flooring was A1, went down like a dream, can’t fault Customer Service One very satisfied customer
8 months ago
Great website with a very wide choice of flooring. Easily navigated. Samples sent quickly which made it easy to finalise my choice. Prices were much lower than local carpet stores. Delivery was quick... See more
Fantastic price and service.
Great choices, free samples, good communication, great prices compared to other retailers. Great quality. There was nothing to dislike. Very pleased with the end result. We used vinyl flooring that looked like a laminate/wood effect. Highly recommend and would use again 😊
What can I say again, best customer service, fantastic carpet, vinyl quality. Will definitely be using them again. Will also recommend them to anyone else I know
I live carpets and vinyl, Lovely and soft carpets and vinyl was nice and thick
This is the 4th time I have used online carpet, they can not be beaten on price!! They offer budget friendly flooring solutions that do not compromise too much on quality! I would and have highly recommend them!! ❤️❤️❤️
Will continue to use this company because the service is excellent.
I ordered vinyl , and was so impressed on the price the delivery was here within 3 days and the quality is absolutely superb will definitely order again and recommend the great service thank you
The website was very easy to use Very fast delivery Would use again
Lovely carpet. Very good price
We have used online carpets a few times now and every time they have delivered quickly and we’re really happy with the quality of the carpets.
Good price, quick delivery, happy with the quality
The carpet came when it was supposed to. The quality and colour are fantastic. Really really happy with how easy it was to find and choose the one we wanted
Exactly what we asked for and prompt delivery
Order my samples, they arrived quickly. Made my choice ordering was easy was kept updated on when my carpet would arrive. It arrived on the in the time slot so very happy with service and the carpet what as expected looks great in my sons room.
Excellent quality products, Quick delivery, Definitely recommend the company
Easy ordering fast delivery but the quality of the carpet for the price was even better I've ordered several times and will be staying with them.
Great product, great prices, good company.
Fast delivery. Samples were sent out fast, it made it easy to pick which carpet. Excellent quality very low price.
well happy with the product and good service, highly recommended 5 stars all the way. Very good price, great quality.
Great prices
Based on analysis of 44 reviews rated 1-2 stars for Online Carpets
“I ordered a carpet from OnlineCarpets and had it professionally fitted, only to find it was the wrong one”
“I spoke to customer service and the manager insisted I was responsible for packaging, even though this was clearly a...”
“We didn’t accept this and so are still waiting for our refund for the carpet for their error”
“Ordered flooring for delivery”
“Still don’t understand why the replacement carpet wasn’t the same quality as the original”
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Online Carpets is a prominent UK-based online retailer specializing in a diverse range of flooring products, including carpets, vinyl flooring, laminate flooring, and artificial grass. The company caters to both residential and commercial customers seeking high-quality flooring solutions at competitive prices. With a commitment to customer satisfaction, Online Carpets offers free samples, ensuring that customers can view products in their own space before making a purchase. The platform guarantees the lowest prices on its extensive selection, which includes carpets starting from £3.75m² and vinyl flooring from £6.79m². Additionally, Online Carpets provides free delivery on orders over £249 and offers flexible payment options through services like Klarna and PayPal. With a user-friendly website and a focus on customer reviews, Online Carpets aims to be a trusted source for all flooring needs in the UK.
Online Carpets receives overwhelmingly positive feedback from customers, with many praising the excellent quality and value of their carpets. Reviewers frequently highlight the prompt and well-organized delivery service, noting that items arrive as promised and in good condition. Many customers express satisfaction with their purchases, often returning for multiple orders due to their positive experiences. The company's communication is also commended, with several people mentioning helpful staff who assist with order changes and provide guidance on product selection. However, a small number of reviews mention issues with incorrect items being delivered, though these were typically resolved quickly. Overall, Online Carpets is recognized for its great products and reliable service, leading to a highly favorable sentiment among consumers.
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