One Click Insurance Reviews

Charlie (CH5) was very quick to respond and very helpful.

Very helpful, easy to use chat line, can recommend. EW 2, or EWZ cant quite remember, she was very helpful and made everything simple for me to understand

I used the online portal to chat with Charlie CH5 regarding my car renewal. The renewal quote was in my opinion too much and after checking comparison website I knew I could get a lot lower. After receiving a first offer which I turned down came back with an approved offer which I accepted. I had a question which was answered and I was happy with the final outcome.

Customer service very helpful, made renewal a lot easier

Elizabeth was extremely friendly and answered all my questions and really helped me sort out my car insurance

Absolutely rubbish, although i am registered as a Gold customer i could not get into the portal because my account did not exist, that`s what i repeatedly kept receiving. I spent 2 hours trying to report my breakdown and there is no way this could be achieved using a mobile. I was at home on my pc and the car was outside my house. I am considering getting Breakdown cover from a more reliable and better known provider who is easier to contact. to name this provider ONE CLICK is ridiclulous.

Ew2 was brilliant, very helpful, the other lady I chatted to previously was rude and absolutely rubbish tho and constantly cut me off , EW2 tho was perfect , shame you can’t actually talk to someone tho , it would make things a lot easier!

Live chat support agent was very helpful. Found me a new home insurance policy so was happy to remain with them.

WP9 was quick and easy follow Cheap quote instantly great service Well done

I was having a problem because this is my second payment to Ur company and was chatting with OC3 who was more than helpful also polite and took his time to explain even though I had th money today and late fee tht I,d be better off keeping in my account until th date of direct debit and after th payment goes out tomorrow reassured me bcuz I'm on benifts and have been messed about with my payments and are now receiving them on the 15th of every month OC3 said he wud Lev a note to explain the date change and it wud be eazyer Wen I get back InTouch after paying everything in full the date shud be changed over but if not his note will explain a little & help me out with this issue I'm not very teck savvy but was great full for OC3 help communication and explain how I wud be better off keeping th money in my account for th direct debit to take it out tomorrow bcuz it wud complicate things by removing money B4 direct debit date ths is all new to me bcuz I've always had mobility car,s who just delt with everything thank you for OC3 help as I've never felt with insurance or anything money wise till ths first time thankz

I am very pleased with the service offered . The call handlers were all very courteous and knowledgeable and my quote was very reasonable . I am happy to stay with One Click for another year .

TW9 was a pleasure dealing with you . Very courteous & patient

TJ1 was really helpful thanks

Helpful and timely conversation. Answered questions and responded quickly. thanks

TMI was efficient in helping getting me sorted

I conversed with a adviser in the on line portal and explained that I thought that my car insurance renewal was to expensive. I explained that I had found several identical policies much cheaper. After several minutes she came back with a price that was much closer to my cheapest quote that I excepted. Excellent service from the lady I was conversing with.

it was very difficult to try and get a phone number for being able to speak to someone properly over the phone ,

Very helpful and knowledgeable advisor explaining everything in layman’s terms and not judging thank you 🙏

My auto-renewal failed so I was called, which is fine. The agent spoke too quickly for me to absorb the information but I paid and got a confirmation email. However, the following day I got a text and email saying that my renewal had failed and I should pay online. Online, it said my current insurance had lapsed but my new insurance would renew in 2 days' time. Confused, I contacted the agent through Chat. It took 10 minutes to get through. The agent said he needed to transfer me and suddenly I was sixth in the queue again and had to wait 25 minutes for the next agent.

Using online chat Tyler (TW9) managed to get my renewal quote down to within £1 of the next best quote I had received online