One Click Insurance
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My auto-renewal failed so I was called
My auto-renewal failed so I was called, which is fine. The agent spoke too quickly for me to absorb the information but I paid and got a confirmation email. However, the following day I got a text and email saying that my renewal had failed and I should pay online. Online, it said my current insurance had lapsed but my new insurance would renew in 2 days' time. Confused, I contacted the agent through Chat. It took 10 minutes to get through. The agent said he needed to transfer me and suddenly I was sixth in the queue again and had to wait 25 minutes for the next agent.