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Review summary
Morrison Data Services has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Fibre install has caused irreparable damage to our Grade II listed building. Despite residents coming out and telling the workman that he had to stop and was unable to continue due to not having permission, he became abusive and rude, and continued with the installation anyway.
It will be escalated to legal where the damage will be claimed for. Disgusting company with no respect for anyone or anything. This is not the first time we have had this problem, either.
A man came onto my premises on my driveway looking around for something. No he hadn’t asked for permission to be on my property and didn’t seem to be bothered. I captured him on my video camera. Unprofessional
If I could give 0 I would. A guy came to my house yesterday unannounced and we did not answer so a card was left through the door. Then today he came back again and because we didn’t answer straightaway he walked into my car port and helped himself to the meters. Once we got to the door he said “I went and did it myself” at the time we were so surprised and intimidated that we didn’t confront him! I checked with my gas & electricity provider and they hadn’t sent them as they get smart meters. I am beyond fuming!
Have no idea why they have suddenly started turning up at my door. The first time I let the guy in but the cupboard where the meter is is full if stuff that needs to be cleared out. I told him to carrt on and clear it out as i was in the middle of work, ge said he wasn't insured to so i said he would have to come back. Tried to give him a day i would be free and a time, he said he couldn't come back at that time so would just turn up. He turned up today just as i was about to go and collect my daughter from school. He said it needs to be reaf by the end of next week, i told him i am working and unless he can give me a day and time this will keep happening. But pathetic if you ask me.
Why can't they give you a time slot so you can make arrangements to be home?
Considering they get paid to read the meter they don't hang around long, my elderly parents heard the door bell, before they could get to the door the meter reader had gone, now they are panicking as they are old they think it is imperative the reading needs to be done as a red slip was posted and they will now get an estimated bill.
Trying to work their way through the system to get the reading from the meter proved far too much for them, after some work it is the same for me and I am tech savvy.
What is going on I thought it was a remote reading these days with no need to enter the property.......it is too difficult for most people to be able to read these meters especially older people who are infirm, why can't you make is easier, they are panicking now as they could not really afford the bills last year and the red card left tells them if they don't send the reading they could get estimated bills, VERY HEAVY HANDED especially with the cost of fuel these days. I am now revisiting the review as I cannot believe what has happened next, on the red card there is a link to Morrisonds website how to read your meter, of course our meter is not on there BUT there is a free phone number, I called it thinking someone would tell me what to do as it is under the link for the guideline, it is to give your reading with no help at all how to get the meter reading up. after several attempts and to visits to my parents when I should be in work, we are at the same place. why do you not show all meters on the link, you fitted the stupid thing ?????
I am an ex employee of Morrison Data Services and was sacked for whistle blowing. They won't admit it but every time a Morrison Data Services meter reader reads your meter the cost of this is quietly passed down to the customer via the suppliers billing system. It's easier and cheaper to submit your own reading to your supplier yourself, do not let them in, it will cost you.
After dealing with the company with the worst customer service I've experienced in 2 decades (EON) for over a year to try and get smart meters installed, their subcontractor Morrison were excellent.
Two people arrived, in the specified 4 hour window, having called 15 mins in advance. They were courteous, reminded me that I might need to power some stuff down gracefully before flicking the electric off. They explained what they were going to do, ensured everything was working after turning the gas and electric back on, told me how my new handful device worked, said thankyou and goodbye.
I have no idea who demands answers to the stupidly long list of pre-install questions that EON sends. If it is Morrison rather than EON, consider this just a review of your engineers, not your whole process.
Meter reader let himself into my flat, then they lied about it.
Their meter reader let himself into my flat while I was visiting a neighbour, moved things aside to get at the meter cupboard, let himself into the meter cupboard where I keep some precious things, covered his tracks and left.
It has taken me several weeks to ascertain this. At first MDS said that the meter reader must have assigned the data to a different address. Then the operations manager at E.ON Next stated that he had been in touch with them, which was a lie. MDS refused to answer a further email from me seeking clarification.
I am a disabled pensioner recovering from surgery. God help the meter reader if he tries it on again.
We have been trying for MONTHS and MONTHS to get our meter read,and each time that someone calls round from Morrison Data Services,they take a look at the meter, which is positioned far too high for any of us to take a reading from, as all 3 of us at home are under 5’4”,and MDS make absolutely NO attempt whatsoever to take a reading themselves, erm HELLO!!!! That’s your JOB isn’t it????, we have steps that they can use and torches,but all they do is say that WE will have to contact our supplier,which we do every time,and we’re going round and round in circles with our supplier saying they need readings and us saying the same thing over and over again, WE CANNOT DO IT ourselves. To top it all, just yesterday while we were at home with the conservatory door open and us sat in the house with full view and ability to hear from where we were sat only a few feet away in our lounge, apparently someone from MDS turned up,but we had no idea they had until I wandered into the conservatory a while later and a card had been left for us saying they’d called and no one was in.The door was wide open!!! we were at home and they had made absolutely no attempt to knock,call out that they were there or even come into view in the conservatory,they must have just dropped the card in at the door and left. If I could give them a ZERO rating or less or I would!!!!
At last, someone who knew what they were doing and finally got my electric smart meter working again. It has been an issue since January!
Fingers crossed 🤞 the gas will start connecting in the next couple of days.
Lovely guy with patience and a great sense of humour.
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