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Review summary
Morrison Data Services has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Fibre install has caused irreparable damage to our Grade II listed building. Despite residents coming out and telling the workman that he had to stop and was unable to continue due to not having permission, he became abusive and rude, and continued with the installation anyway.
It will be escalated to legal where the damage will be claimed for. Disgusting company with no respect for anyone or anything. This is not the first time we have had this problem, either.
A man came onto my premises on my driveway looking around for something. No he hadn’t asked for permission to be on my property and didn’t seem to be bothered. I captured him on my video camera. Unprofessional
If I could give 0 I would. A guy came to my house yesterday unannounced and we did not answer so a card was left through the door. Then today he came back again and because we didn’t answer straightaway he walked into my car port and helped himself to the meters. Once we got to the door he said “I went and did it myself” at the time we were so surprised and intimidated that we didn’t confront him! I checked with my gas & electricity provider and they hadn’t sent them as they get smart meters. I am beyond fuming!
MSD turned up to read my elderly father's meter out of the blue. He was very confused, knowing that his supplier is British Gas and they hadn't sent him any notice of such a visit. We understand Morrisons are a legitimate service but they must be causing a lot of concern amongst other elderly customers.
Be very very careful.
This company morrisons came to do a meter reading knocked door but no answer then went around to the side door and then tried the handle to get inn to the property didn't know who it was but reported to the police camera front and side picked him up trying the doors.
Your not allowed to break and enter the property without consent
Knocked on my door wanting to read the meter. Wearing black and had no I.D. very unprofessional. Got told to leave. Why don't you carry/wear I.D. it's 2023?. Watched them drive off in small van with Morrisons Data Services on which is why I know who you are
EDF had arranged a date and time to fit 3 Phase Meter
EDF had arranged a date and time to fit an Electric Meter to my new build bungalow. I made it clear to EDF that my supply was Three Phase with numerous emails. EDF never acknowledged my emails other than to text the appointment to me again. Come the day the MorrisonDS fitter phoned to check if the supply was actually 3 Phase (apparently there was a comment on works Order) and said he could only do single phase! I AGREED THAT it would be a waste of time for him to come.
About 20 minutes later I got a call from Nicole (South Shields No.) who queried that i had told the fitter not to come. I explained everything to Nicole and she confirmed that the job would be passed back to EDF. About 5 minutes later i got a call back from Nicole asking if it would be okay to send a fitter in the afternoon - of course I agreed. Lovely guy attended to fit the meter, BUT well done Nicole for re organising the work schedule and probably saving my Xmas.
We had a excellent Engineer came into our property and fixed up the meter he was friendly and done a excellent job his id Bradley Yarron ID 525113.
Me and my wife very happy with him done a excellent job in the near future recommended to anyone.
I've never needed any third party to come read my meter and today this company without prior notice comes knocking at my door. Fortunately I missed them and they left notice cards saying to contact them back with meter readings. After this I contacted British Gas who understood this was a company that worked on their behalf to gather meter readings. Needless to say I made it clear for them not to opt me into anything with my authority and to take me off MDS list.
Knocked on my door out of the blue while I was working, asking to read my meters. No information provided, no previous email contact, no notification from my gas/electric company. No information as to why they were asking. No information as to who they were. And they truly expected me to let them in.
Bluntly, I'd be an idiot to let someone into my house like this. Anyone can print a jacket with a company name on it.
Morrison data company installed new electricity and gas meters sub contracted by EDF.They gave me a refurbished in home display unit that has never worked.How can I monitor my energy usage? Waste of time and lies about benefits of smart dumb meters.
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