Dereke

Reviews by Dereke

EN

Energy Ombudsman

View company profile →

Dec 9, 2024

They are not 'happy to help' when you get in touch.

I submitted incontrovertible evidence of crazy billing and law-breaking. Ombudsman asked for more, which I sent. Then they delivered a very short opinion that went totally against the evidence and in favour of the supplier. So I did as they suggested in answers to bad reviews and asked them to be 'happy to help.' Which got weasel words from them - twice. I strongly suspect collusion between them and the energy suppliers. So does Which? magazine: their lawyer told me that their investigators are looking into the relationship between suppliers and Ombudsmen, because so many decisions side with the suppliers.

MO

Morrison Data Services

View company profile →

Aug 17, 2023

Meter reader let himself into my flat, then they lied about it.

Their meter reader let himself into my flat while I was visiting a neighbour, moved things aside to get at the meter cupboard, let himself into the meter cupboard where I keep some precious things, covered his tracks and left. It has taken me several weeks to ascertain this. At first MDS said that the meter reader must have assigned the data to a different address. Then the operations manager at E.ON Next stated that he had been in touch with them, which was a lie. MDS refused to answer a further email from me seeking clarification. I am a disabled pensioner recovering from surgery. God help the meter reader if he tries it on again.