Monarch Water Reviews

Had a fault code that pointed to a call out, Richard Lawrence arrived promptly on the day and got straight on with the repair. He identified the faulty part which was the same problem two years ago and this time he found the cause, something was leaking. After changing a few more parts he did a full check and reset the filter to the correct level. He was clean, tidy, polite and showed great work ethic. I would definitely have Richard service and repair my softener in future.

Richard Lawrence @ Monarch serviced our water softener today. Friendly, thorough and knowledgeable. Explained everything he was doing and did it with a smile. Thanks Rich Hardy Bates

Had Richard Lawrence service our water softener. Very polite and professional gentleman. Explained clearly and completed the work as detailed. Pleasure to deal with. Thank you

I had Richard an Engineer from Monarch over to fix an issue with one of their water softeners. I received a text the evening before giving approximate time of his arrival. Arrived early, extremely professional and resolved the issue effortlessly.

The visiting engineer (Richard) was friendly, professional and worked quickly and solved the problem with our water softener. Whilst when the booking was made I was told to keep the day open, I did receive a text the night before which confirmed the 2-hour slot to expect the engineer.

Great service. Called to book a visit to a unit in a house I had just bought. Paid up front and Richard (engineer) arrived on the day booked at the time arranged. Very helpful and checked everything, did the service and showed me what to do going forward. Very happy.

Had the water softener serviced by Richard Lawrence recently. Renewed some parts and gave some advice. Overall very happy with the service from Monarch.

Arranged a service call out as my water softener had stopped working correctly. (Low water pressure). Spoke to customer service department who explained all the options available, service call to diagnose fault, cost of replacement filter (bead) or new complete unit. There was no pressure selling. I opted for a service call. Richard attended and diagnosed the bead filter had failed. He fully explained and showed me the fault. He once again explained the options available and again no pressure selling, just explained the pro and cons for each option. He ensured the area was left clean and tidy after fitting the new unit. He made sure I was happy how to use the new unit before leaving. Even emptied the old unit of water and salt, to make it easier for me to take it to the tip. Excellent old fashion customer service. Thank you.

We had the Monarch GS 600 installed a number of years ago which started to malfunction, which after the length of time we have had it was hardly surprising! Richard was designated to come out to inspect and, after a sensible discussion with him, it was agreed that it would be better to replace with a more modern and and efficient model better suited to our household water softening needs. This required second call out to undertake the swap over which was undertaken primarily by Richard but with assistance from Dom. Both of them were highly personable and did a very professional job. My only slight frustration, which has nothing to do with Richard or Dom, are the lead times to get an engineer out to see you. I think we struck lucky in that we didn’t have to wait quite as long as others, but it’s worth bearing in mind.

Richard arrived on time and completed the necessary work quickly and efficiently; very good service!

I had a brand new Monarch water softener fitted as part of a new heating system installation. About a month later, I moved in and went to set up the system for the first time and only got a blank display screen. I had to register the warranty and then wait a week for it to show on their system so that they could then look at the issue. Then they decided it needed an engineer to visit and test but the earliest appointment was over a month later (this is a brand new appliance as part of a house refurb with new kitchen and bathroom and shower in a hard water area). I spoke with a senior person who said the delay was unacceptable and would prioritise it but has yet to come back to me to let me know of any change. Somewhat worrying about the product quality if their engineers are so busy with call outs that they are booked up solid for over a month ahead. Company should prioritise getting warranties onto their system or still enable an enquiry to be made if the appliance is brand new, and then send and engineer promptly if needed.

Richard was efficient and explained the service process clearly during his visit.

The engineer turned up promptly. He answered any questions I had and explained the service process. He was very professional and I was happy with the work completed

Richard Lawrence from Monarch attended my property today tk fix my water softener He texted me the night before to advise as to arrival times which were exactly correct He was polite professional and courteous and fixed my machine within an hour It’s very rare and refreshing to have such good old school service

Fantastic service , very happy with the engineer very professional and explained everything .

Richard came out to repair our softener. Very friendly and professional. Very thorough in his approach to fault finding and fixing the softener. Highly recommend.

Richard came out to my water softner that was having a lot of issues and got it working perfectly. Great job.

Great service From Richard highly recommend his services

Richard was excellent. Kept me informed of progressed. Identified the issue and made a recommendation. Also had the part with him to fix on site at the time. Ian