10 months ago
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
10 months ago
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
10 months ago
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
Richard arrived within the allotted time frame, was polite and generous with his explanations as to the work he was carrying out. Replaced some parts under warranty and has our water softener running smoothly again. Highly recommended.
Richard was knowledgable and happy to explain the workings of the softener. We were his last job of day but didn’t rush. Took time to check everything was as it should be. Very pleasant visit and learnt a lot too.
Richard did a great job. He was pleasant and took the time to explain the issue and was able to replace the part needed to get the softener up and running again
Had Richard come over for a service call. Replaced a faulty part under warranty and turned down the hardener setting as it was too high. Thanks again
Excellent service. Very professional.
Great sevice repaired as promised only 4 stars as it took two visits due to parts being unavailable at the time of first visit
Richard was very responsive on initial contact and arrived within given time, most polite and respectful to our property, carried out the service promptly and efficiently, would highly recommend him to further customers.
Amazing change to the water. After years of battling with very hard water (OX14) installing the Midi has made significant improvement to our water for showering and cleaning areas where taps are used. No more using anti calc sprayings. Highly recommend getting one fitted
Richard was efficient, polite and did a great job. He went over and above my expectations by sorting out a leaking joint that I hadn't realised needed attention.
Richard did an excellent job for us. Extremely thorough and very helpful when explaining everything.
Richard was super efficient and friendly. Water softener is repaired and working as expected again! Thanks a lot
Easy to arrange, arrived as advised. Explained the work and all done smoothly.
Richard very helpful and efficient. Left the area tidy. Very pleased.
Is it from Richard today to service my Monarch Water Softener. He was very polite and helpful and took time to explain all that he did plus a super useful tip re my outdoor tap.
I had our water softener serviced today. The engineer Richard arrived very promptly and was very polite. There was a leaking valve that was replaced along with 3 other parts that were required. The cost was fixed at booking. I am very happy with the service, it was very competitive too. Richard left the premises very clean and tidy. Thoroughly recommend.
Dave W arrived and immediately set to work. Fantastic diagnosis and wonderfully helpful attitude. Explained everything he was doing, clearly and concisely. He is phenomenally knowledgeable and hard working. A real asset to the company.
Excellent job Richard
Great service - really polite and efficient. Thank you!
My Monarch Midi water softener is holding lots of water where you put the salt. Monarch can't get an engineer to me before 4-6 weeks due to sickness and leave. I have had to bypass the machine meantime, which is not ideal. I have 7 years warranty on the parts so I'm more in less tied in to their engineer should the machine need parts. They have also asked for payment for the call out up front which is worrying as I have not been asked to do that with any other Water Softener company. Should they go out of business, how do I get my payment back? I'm a little unhappy with Monarch so far.. I now have an engineer booked (yet again) to see problem water softener 10th March 2025 . I am not impressed with this company so far...
Great engineer. Turned up on time and resolved all the problems with my water softener under warranty. Explained what work had been carried out and cleaned up before leaving.
Based on analysis of 13 reviews rated 1-2 stars for Monarch Water
“Changed the motor ( under warranty)”
“Not sure they are made for the real world”
“Monarch offer a 7 year warranty”
“When I done my house builder fitted me a monarch water softener, it was fitted in utility room and it leaked from act...”
“Not sure they are made for the real world”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Monarch Water is a UK-based company specializing in the provision of water softeners for both residential and commercial applications. Established in 1964, the company focuses on delivering high-quality water treatment solutions to enhance water quality for homeowners and businesses alike. Their offerings are designed to address hard water issues, improving the overall efficiency of plumbing systems and appliances. The company serves a diverse clientele, including individual homeowners seeking to improve their domestic water supply and commercial clients requiring tailored solutions for their operational needs. Monarch Water provides comprehensive support, including a network of professional installers and detailed product specifications, to ensure effective water treatment solutions are accessible to all customers. For inquiries and further assistance, Monarch Water can be contacted through their website or by phone.
Monarch Water receives overwhelmingly positive feedback, with many reviewers praising the excellent service provided by their engineers, particularly Richard and Dave. Customers highlight the promptness, politeness, and professionalism of the staff, noting their thoroughness in diagnosing and repairing water softeners. The efficiency of the service is frequently mentioned, with several reviews stating that issues were resolved quickly, often within minutes. However, a few critical comments emerge regarding the performance of the water softeners themselves, with one customer reporting persistent scaling issues shortly after installation. Despite these isolated complaints, the overall sentiment remains highly favorable, with consumers expressing strong satisfaction with both the product and the support received.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.