Monarch Water
View company profile →
Once again, excellent customer service.
Arranged a service call out as my water softener had stopped working correctly. (Low water pressure). Spoke to customer service department who explained all the options available, service call to diagnose fault, cost of replacement filter (bead) or new complete unit. There was no pressure selling. I opted for a service call. Richard attended and diagnosed the bead filter had failed. He fully explained and showed me the fault. He once again explained the options available and again no pressure selling, just explained the pro and cons for each option. He ensured the area was left clean and tidy after fitting the new unit. He made sure I was happy how to use the new unit before leaving. Even emptied the old unit of water and salt, to make it easier for me to take it to the tip. Excellent old fashion customer service. Thank you.