Monarch Water
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Brand new softener doesn't work
I had a brand new Monarch water softener fitted as part of a new heating system installation. About a month later, I moved in and went to set up the system for the first time and only got a blank display screen. I had to register the warranty and then wait a week for it to show on their system so that they could then look at the issue. Then they decided it needed an engineer to visit and test but the earliest appointment was over a month later (this is a brand new appliance as part of a house refurb with new kitchen and bathroom and shower in a hard water area). I spoke with a senior person who said the delay was unacceptable and would prioritise it but has yet to come back to me to let me know of any change. Somewhat worrying about the product quality if their engineers are so busy with call outs that they are booked up solid for over a month ahead. Company should prioritise getting warranties onto their system or still enable an enquiry to be made if the appliance is brand new, and then send and engineer promptly if needed.