Mobile Phones Direct Ltd Reviews

Excellent offer from Mobile Phones Direct to upgrade my O2 contract with a new phone and lower monthly payments

Buying from here is fine and it went smoothly with prompt delivery. However, beware if you go for the 3 network! Do not trust them to provide you what you ask for ( they have a habit of slipping things into the agreement) Double check everything and make sure you keep a record of the transaction as they cannot be trusted! You have been warned!!

Highly recommended

1 star for polite customer service 1 star that phone has now been delivered and connection with Vodafone has started started today. No reply to message asking for Vodafone to be delayed Unfortunately I went abroad Friday 9th May. Which was relayed to company service agent. So phone and sim in UK and I am abroad until 2nd June. So I have started paying for a service I am unable to use. Would I have ordered before going abroad if it did not say next day delivery- no. It did not say out of stock until order had been accepted and money paid. Expensive phone sold out in every colour!!! A simple transaction has turned into a massive inconvenience. Make sure item is available and in stock before ordering . 50243820

Great company I always use them best deals and great customer service

what a fantastic company. I had 3 phones I needed upgrading and I had the best person that helped me Dhilen you are AMAZING at your job and a fabulous man aswel worked really hard to get me exactly what I needed for my family. Dhilen made the whole process really easy and fast no faffing no trying to complicate things job done. Mobile Phones direct are Lucky to have You Dhilen you are great what you do, very polite young man making (what can be boring process) a real joy. I came off the phone smiling because of Dhilen. He made me want to use Mobile phones direct again and again. Thank you Dhilen I hope I get the pleasure of dealing with you again. Mobile Phones direct have to be the best company (in my opinion) for getting a new contract or for upgrades great people working there .

Fast and helpful

Price was excellent staff talked me through everything very happy thank you

Great price but told me that the phone was in stock and that it will be delivered the next day so my partner stayed in all day for nothing 5 days later it should be delivered this happened to her last year aswell they need to tell you the truth instead of lies

Getting the actual phone to me was amazing service , from both the delivery and the customer service team, i was kept updated on my order status and delivery times. But since the phone has been at my house it’s been nothing but issues , first it was dead (not an issue at all) then it took 11 hours to update software update !! (you’d think it would be sent at least with a some what recent software) AND NOW 23 hours to restore from my icloud !! Utterly disgraceful to be honest i’ve never experienced anything like it when getting a new phone. I was so excited to have the new phone yesterday and get to using it, but here we are nearly 24 hours after it’s been delivered and i still can’t even use it ! Imagine getting a new phone and not being able to use it the whole day you got it, THEN waking up the NEXT day and it STILL not being ready to use until expected 10pm tonight !!

fast service

If I could leave 0 i would, phoned to upgrade my phone and get a deal on behalf of my wife which I was happy with, deal was saved and a call back for her to place the order later that day, the call back time came and went by over and hour so I decided to call and got put through to the sales person I had been dealing with, my wife was placing the order and on multiple time he tried getting her to pay an upfront cost which was not agreed earlier and when I corrected this he played dumb. It was then brought to my wife's attention that the deal has now changed and they wanted an extra £7pm on what was agreed but a few hours ago, due to a system update happening apparently which doesn't normally happen until the middle of the night. The sales person was not interested in helping and had a "it is what it is" attitude, I asked to then speak to a manager who was again not that willing to help, I did agree that if he escalated it and got me my original agreed price i would be happy, he asked for 24hrs to try make it right and he would be back in contact either way.... safe to say we are still waiting over a week later, my wife went with another provider and got the deal she was happy with, just wish I hadn't used them but safe to say I won't ever again, I urge you to look else where and I'm dreading if something ever goes wrong over the next 2 years what service if any I may get

Can't transfer my old number apararentl can't transfer number between contract on same network knowing that after buying new device

Very fast and affordable service got my gf a phone off them and waiting to see if I can get one for my self

We are so happy. Excellent Thank you

Super easy to apply and the best value on the market, next day delivery as well so I'm super excited 😊

The best customer service I have ever experienced. So helpful and friendly!

It was a great experience

Very helpful and easy to sort out my new phone . Happy with the service.