Helpful but next day delivery was over…
Helpful but next day delivery was over 2 weeks in the end!
Last reviewed 8 months ago
8 months ago
Unfortunately there’s been a hic up on connecting my phone, and this hopefully will soon be resolved. I received the phone and it’s in very good condition, and a very good price
8 months ago
Very poor, disappointed. I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone). It took over 1 week to come. Shambles.
8 months ago
My request was handled in a quickest way I experted the least. I was also happy with deal and all the accessories that came with the phone
The easiness of it all
Brilliant service when I rang up polite staff
Easy process from start to finish. Transferred phone number with no problem, just had to restart new phone once. I did have to call customer services once as it was a few days wait for black model to come into stock. Quick to answer the phone and I swapped to white, phone arrived the next day. Overall great experience.
So I had a call with a special person today, when it comes to customer service she has mastered it. Maya Fne assisted me perfectly and what almost was looking like another day where none of my questions were being answered, she completely changed that and for that maya I must say thank you. Get her on the sales team! Lol. She was so lovely and had a great vibe to her. Big her up!!
It was so straightforward and easy to order my new mobile
The product is good - it's an iPhone, and the O2 plan is good value. But the ordering process was chaotic. After I broke my phone MPD accepted my order for a new one for "next day". I gave them a PAC. 2 days later O2 was not aware of the order. After more days and phone calls O2 found the order and shipped the phone. The number had not been transferred. O2 had lost the PAC. After more phoning I got a date for the number transfer. It took over a week and some hours on the phone to remote call centres to get the new phone up and running.
My 2nd time using mpd and can fault them at all excellent service
Used mobilephonedirect already few times and done already one upgrade. So easy easy to do it, only took me 4-5minutes to upgrade my new contract. Much easier than usual mobile conpanies and better deals.
Great price for the phone. Shipped within 36 hours from purchase. Unfortunately, their courier DPD lost the item, so had to wait another 5 working days for a replacement. The PAC code request wasn’t cancelled, meaning I was without a working phone until my new one arrived 5 days later. Both situations could have been avoided.
I didn't receive my phone and I had to call 4 times to get a missing item form and then got told that it would take up to 21 days to receive my phone. This currently means that I don't have a mobile device at the moment.
Fantastic company to order from. This is my third time/purchase from them. I ordered online for all 3 of my phones however my most recent purchase I didn’t realise the phone I wanted wasn’t in stock until I had finished the order (my fault for not paying attention) I rang Mobile Phones Direct who told me the phone would be with me within 5 days, I explained I needed the phone sooner and they asked me if I would mind changing the colour and if so I could have one delivered the following day - super friendly and very helpful. Thanks again.
Excellent as usual ... not an issue with you guys ... thank you
The lady on the phone was excellent even so she was in south africa very clear could understand everything she said just very good
Good service quick and easy
When I ordered the phone I couldn't believe how quickly I received it and I'm really pleased with it
Badly explained. I thought I was taking out a contract with Vodafone only to be bombarded with emails from you
Great deals, easy site to navigate and rapid order processing
Easy to order and everyone was very helpful with my order. I will definitely use Mobile Phones Direct again.
Based on analysis of 82 reviews rated 1-2 stars for Mobile Phones Direct Ltd
“YET I have to make sure it was done so called back in the afternoon as no notification was received or refund YET was...”
“I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone)”
“Worst people ever to deal with”
“I purchased a brand new iPhone 15”
“I found the whole experience long winded from start to finish apply and had to pay a penny to verify my identity give...”
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Mobile Phones Direct Ltd is a leading online retailer specializing in mobile phone deals, offering a wide range of handsets from major networks. The company provides customers with the ability to compare various mobile phone options, facilitating informed purchasing decisions. With a focus on customer satisfaction, Mobile Phones Direct aims to cater to the needs of individuals seeking affordable and accessible mobile technology. Targeting a diverse audience, Mobile Phones Direct serves over one million customers, including those looking for the latest smartphone models, contract deals, and pay-as-you-go options. The platform is designed for a seamless shopping experience, featuring user-friendly navigation and a variety of payment options. By offering free next-day delivery, the company ensures timely service, making it a convenient choice for consumers in the UK looking to upgrade or purchase mobile devices.
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Mobile Phones Direct Ltd receives high praise for its efficient service and user-friendly ordering process, with many customers highlighting the quick delivery and great deals on phones. Reviewers frequently mention the friendly and helpful staff, making the purchasing experience smooth and straightforward. However, some customers express frustration with order issues, particularly regarding delays in phone availability and miscommunication about contract changes. Instances of poor customer service, such as being placed on hold or receiving incorrect information, also appear in critical reviews. Despite these concerns, the overall sentiment remains positive, with a significant majority of users recommending the company for its excellent pricing and fast service.
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