Mobile Phones Direct Ltd Reviews

The easiness of it all

Brilliant service when I rang up polite staff

Easy process from start to finish. Transferred phone number with no problem, just had to restart new phone once. I did have to call customer services once as it was a few days wait for black model to come into stock. Quick to answer the phone and I swapped to white, phone arrived the next day. Overall great experience.

So I had a call with a special person today, when it comes to customer service she has mastered it. Maya Fne assisted me perfectly and what almost was looking like another day where none of my questions were being answered, she completely changed that and for that maya I must say thank you. Get her on the sales team! Lol. She was so lovely and had a great vibe to her. Big her up!!

It was so straightforward and easy to order my new mobile

The product is good - it's an iPhone, and the O2 plan is good value. But the ordering process was chaotic. After I broke my phone MPD accepted my order for a new one for "next day". I gave them a PAC. 2 days later O2 was not aware of the order. After more days and phone calls O2 found the order and shipped the phone. The number had not been transferred. O2 had lost the PAC. After more phoning I got a date for the number transfer. It took over a week and some hours on the phone to remote call centres to get the new phone up and running.

My 2nd time using mpd and can fault them at all excellent service

Used mobilephonedirect already few times and done already one upgrade. So easy easy to do it, only took me 4-5minutes to upgrade my new contract. Much easier than usual mobile conpanies and better deals.

Great price for the phone. Shipped within 36 hours from purchase. Unfortunately, their courier DPD lost the item, so had to wait another 5 working days for a replacement. The PAC code request wasn’t cancelled, meaning I was without a working phone until my new one arrived 5 days later. Both situations could have been avoided.

I didn't receive my phone and I had to call 4 times to get a missing item form and then got told that it would take up to 21 days to receive my phone. This currently means that I don't have a mobile device at the moment.

Fantastic company to order from. This is my third time/purchase from them. I ordered online for all 3 of my phones however my most recent purchase I didn’t realise the phone I wanted wasn’t in stock until I had finished the order (my fault for not paying attention) I rang Mobile Phones Direct who told me the phone would be with me within 5 days, I explained I needed the phone sooner and they asked me if I would mind changing the colour and if so I could have one delivered the following day - super friendly and very helpful. Thanks again.

Excellent as usual ... not an issue with you guys ... thank you

The lady on the phone was excellent even so she was in south africa very clear could understand everything she said just very good

Good service quick and easy

When I ordered the phone I couldn't believe how quickly I received it and I'm really pleased with it

Badly explained. I thought I was taking out a contract with Vodafone only to be bombarded with emails from you

Great deals, easy site to navigate and rapid order processing

Easy to order and everyone was very helpful with my order. I will definitely use Mobile Phones Direct again.